Administer, configure, and maintain ServiceNow SPM, Jira, and Confluence (Data Center version).
Ensure availability, performance, and security of Jira, Confluence, and ServiceNow Strategic Portfolio Management (SPM) module, including Atlassian & ServiceNow marketplace add-ons.
Lead environment upgrades, release impact assessments, testing, and platform health improvements.
Perform best-practice maintenance: reduce customizations, archive data, audit users/groups.
Monitor and optimize platform performance, conducting routine maintenance and cleanup.
Configure Atlassian and ServiceNow SPM products, implement features, automation, and integrations to meet the user/business requirements.
Manage projects, workflows, issue types, screens, fields, and permission schemes across Jira and SPM to ensure both systems are in sync.
Work with other platform teams, IT, and Agile teams for seamless integration and maintenance.
Implement and maintain integrations between Jira and tools such as GitHub, Jenkins, ServiceNow SPM and third-party plugins.
Develop and enforce governance policies for SPM, Jira, and Confluence usage and standard operating procedures.
Participate in technical governance boards and design decisions to ensure alignment with platform strategies.
Support roadmap creation, demand shaping, and prioritization of platform enhancements.
Act as point of contact for escalations, enhancements, and project activities.
Communicate upcoming changes and build relationships with internal consumers and external partners.
Support end-users by troubleshooting issues, providing training, and documenting best practices.
Develop training materials and conduct sessions for users and stakeholders.
Provide technical expertise and post-go-live support for Jira, Confluence, SPM, and related plug-ins.
Work cross-functionally with broader ServiceNow platform, Portfolio, and Agile center of excellence teams to deliver platform capabilities to enhance overall Agile processes and user experience.
Contributes towards design configuration decisions to ensure a seamless user experience that aligns with the platform design strategies.
Establish KPIs, dashboards, and monitor operational performance.
Continuously evaluate and improve platform health for high availability and efficiency.
Develop and maintain custom dashboards, reports, and automation using Tableau, ServiceNow, JQL and Automation for Jira.
Contribute to and support migration efforts from Jira/Confluence Data Center to Atlassian Cloud.

Requirements

5+ years of hands-on experience in ServiceNow development and engineering with emphasis on Strategic Portfolio Management (SPM) module.
5+ years of hands-on experience in Jira & Confluence administration (Data Center), including configuration and customization.
Strong understanding of Jira Cloud, Confluence Cloud, and Atlassian Organization management.
Excellent soft skills – executive communication (written/verbal), adaptability, problem solving, teamwork, relationship building, dependability, and organization.
Strong understanding of development, release management, plug-ins, and deployment of changes for ServiceNow platform with emphasis on SPM module.
Proficiency in JQL, scripting (Groovy, Python, or PowerShell), and automation within Jira.
Experience with Jira plugins such as Script Runner, JSU Automation, Agile Poker, draw.io, Power scrips, Better Excel Exporter, Bulk Clone, and others.
Familiarity with Agile methodologies (Scrum, Kanban) and ITSM processes.
Experience integrating Jira with DevOps tools (GitHub, Jenkins, etc.) and ServiceNow SPM.
Strong troubleshooting skills with the ability to diagnose and resolve ServiceNow SPM, Jira and Confluence issues.
Ability to collaborate with cross-functional teams and communicate technical concepts effectively.
Strong knowledge of ServiceNow platform and Atlassian Cloud-specific user management, permission schemes, and security best practices.
Experience managing Unix/Linux servers, shell scripting, performance tuning, and troubleshooting.
Experience with AWS services such as EC2, RDS/Aurora PostgreSQL, Elastic Load Balancer, EFS, VPC networking, and CloudWatch monitoring.
Experience working with Axway MFTs, DBAs and DevOps teams.

Benefits

Health insurance
Retirement plans
Paid time off
Flexible work arrangements
Professional development
Bonuses

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills

ServiceNow developmentServiceNow Strategic Portfolio Management (SPM)Jira administrationConfluence administrationJQLscripting (Groovy, Python, PowerShell)Agile methodologiesUnix/Linux server managementAWS (EC2, RDS/Aurora PostgreSQL, Elastic Load Balancer, EFS, VPC networking, CloudWatch)performance tuning

Soft skills

executive communicationadaptabilityproblem solvingteamworkrelationship buildingdependabilityorganization