Establish structured governance frameworks with defined meeting cadences.
Develop governance documentation such as dashboards, vendor scorecards, and transition progress reports.
Manage vendor relationships across all service towers, maintaining a structured governance framework.
Conduct periodic performance reviews with vendors to assess performance and address risks.
Facilitate quarterly business reviews to evaluate strategic alignment and contract performance.
Collaborate with internal IT stakeholders to consolidate cross-tower metrics.
Lead service improvement and optimization initiatives post-transition.

Requirements

Bachelor’s or Master’s degree in Computer Science, Business Administration, Information Technology, or related fields.
10+ years experience working with large technology product/services providers and multi-tower managed services environments.
Experience in transitioning services in application development, quality assurance end user services, end user computing, data center operations, cloud, networks, DevOps and/or application support domains.
Certifications in ITIL, PMP, or supplier management.
Familiarity with AI, hybrid cloud, DevOps delivery, and global service management models.

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

application developmentquality assuranceend user servicesend user computingdata center operationscloudnetworksDevOpsapplication support

governance frameworksvendor managementperformance reviewsstrategic alignmentcollaborationservice improvementoptimization initiatives

ITILPMP