Lead the design, development, and technical delivery for one or more agile squads
Define and enforce coding standards, best practices, application support, and test automation strategies
Manage all team-level dependencies in partnership with the Product Owner
Continuously look for opportunities to optimize the team
Collaborate with Product and COEs, Data, AI, Architecture, and QA teams to ensure technical alignment
Conduct design and code reviews to maintain quality, scalability, support, and security
Mentor engineers, fostering skill development, technical depth, and professional growth across the team
Troubleshoot complex issues and implement long-term, sustainable solutions
Drive adoption of SDLC practices, CI/CD, and cloud-native solutions
Contribute to technical roadmaps, influencing architecture and modernization decisions
Write and deploy code or configuration to support the product teams

Requirements

9–12 years of software engineering experience
Significant experience developing and leading teams in customer service technology
Working knowledge of platforms such as Genesys, Amelia, CRM, and Oracle Service Cloud
Strong understanding of AI, Data, APIs, microservices, and distributed systems
Experience working in cloud-based environments (AWS, Azure, or GCP)
Demonstrated ability to mentor engineers and improve team performance
Excellent collaboration skills with cross-functional teams in agile settings

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

software engineeringcoding standardstest automationSDLC practicesCI/CDcloud-native solutionsAIAPIsmicroservicesdistributed systems

mentoringcollaborationteam performance improvementtechnical deliveryproblem-solvingoptimizationinfluencingcommunicationleadershipagile methodology