Guardant Health

Client Services Associate – Fixed Term

Guardant Health

full-time

Posted on:

Location Type: Remote

Location: Germany

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About the role

  • Exceptional support to Guardant Health’s customers, clinical laboratory and country representatives.
  • Support day-to-day operation and in-time-in-full white-glove service delivery.
  • Triage workloads and inquiries.
  • Ensure efficient management of accounting and revenue cycle operations.
  • External and internal customer outreach to obtain missing information, support collections, and inform.
  • Enter new customer information in Salesforce.
  • Adhere to SOP’s pertaining to Operational requirements.
  • Appropriately field calls for payment collection or reimbursement and billing and process them.
  • Work closely with other Client Service teams to ensure exceptional support.

Requirements

  • 1-2 years experience of working in customer services and billing role involving direct interaction with preferably typical healthcare stakeholders, including patients and family members.
  • Strong interpersonal skills, able to communicate with internal and external stakeholders.
  • Able to handle conversations effectively and resolve inquiries and complaints to the mutual satisfaction of both parties.
  • Knowledge of Client Services and Medical Billing process is a plus.
  • Knowledge of cancer and medical oncology is a plus.
  • Proficiency in English and min. one other EU language is required.
  • Strong communication skills with the ability to coordinate administrative tasks and group meetings.
  • Proficient with MS Office, customer relationship management (CRM) software and feeling comfortable with daily use technologies.
Benefits
  • Employees can work remotely
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
medical billingcustomer servicerevenue cycle operationsSOP adherenceinquiries resolutioninformation entry
Soft Skills
interpersonal skillscommunication skillsproblem-solvingcustomer outreachcoordination