Client Services Associate
Guardant Health
full-time
Posted on:
Location Type: Remote
Location: Germany
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Salary
💰 €37,800 - €56,700 per year
About the role
- Receive and respond to telephone, email, web and other customer, country and patient inquiries.
- External and internal customer outreach to obtain missing information, to support collections and to inform.
- Enter new customer information in Salesforce.
- Adhere to SOP’s pertaining to Operational requirements, ensuring high-quality and good document practice.
- Appropriately field calls for payment collection or reimbursement and billing and process them.
- Ensure to work closely with other Client Service teams to ensure exceptional support to Guardant Health customers.
- Assist with maintaining updated training materials.
- Assist with department projects as dictated by Leadership.
- Other administrative duties.
Requirements
- 2+ years experience of working in customer services and billing role involving direct interaction with preferably typical healthcare stakeholders, including patients and family members.
- Strong interpersonal skills, able to communicate with internal and external stakeholders.
- Able to handle difficult conversations effectively and resolve enquiries and complaints to the mutual satisfaction of both parties.
- Knowledge of Client Services and Medical Billing process involving payor structures and administrative guidelines surrounding claim submissions.
- Subject matter expertise in Client Services and/or Billing and be able to support the team identify and resolve challenges.
- Knowledge of cancer and medical oncology is a plus.
- Proficiency in English and min. one other EU language is required.
- Ability to perform basic analysis from raw data.
- Strong communication skills with the ability to coordinate administrative tasks and group meetings.
- Proficient with MS Office, customer relationship management (CRM) software and feeling comfortable with daily use technologies.
Benefits
- Employee may be required to lift routine office supplies and use office equipment
- Majority of the work is performed in a desk/office environment; however, there may be exposure to high noise levels, fumes, and biohazard material in the laboratory environment.
- Guardant Health is committed to providing reasonable accommodations in our hiring processes for candidates with disabilities, long-term conditions, mental health conditions, or sincerely held religious beliefs. If you need support, please reach out to [email protected]
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
medical billingcustomer servicedata analysisclaim submissionsclient services
Soft Skills
interpersonal skillscommunication skillsconflict resolutionproblem-solvingcoordination