Senior Carrier Account Manager
GTT
full-time
Posted on:
Location Type: Remote
Location: Texas • Virginia • United States
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Job Level
About the role
- Responsible for retaining a list of named accounts and developing a proactive retention plan for circuits coming out of term, managing re-term activity with the account team or with the client with the primary focus on retaining and growing revenue and margin.
- Coordinate quarterly business review (QBR) meetings for the named accounts.
- Prepare report cards and any other necessary documentation for these QBR meetings and share with Stake holders in Sales and Vendor Management
- Provide monthly and quarterly reporting regarding billing accuracy, delivery, ticketing, and performance for the named accounts.
- Respond to billing inquiries for the named accounts, manage to resolution.
- Evaluate and report on margin for account and any individual services
- Assist Collections in Accounts Receivable management of named accounts.
- Act as a liaison for escalation facilitating communication between the customer and the NOC or Service Delivery for unresolved issues.
- Act as liaison for service delivery of new and re-termed services
- Work with the customer and sales team to assist with MACD coordination.
- Perform GTT web portal demos & training for assigned accounts.
- Become extremely proficient regarding all GTT systems and processes that impact servicing the customer.
- Responsible for being a SME in the organization and always looking for and working process improvement opportunities.
- Coordinate with Quoting team and supplier management team and best possible solutions for margin improvement for upgrades, downgrades, and technology changes
- Engage Supplier management to remedy customer disputes on: Service Level Agreements Outage Credits Start of Service disputes Cost of Service changes
Requirements
- College degree and 5-7 years of strategic account management experience in a business-to-business environment with a technology solution; or 9+ years of strategic account management experience in a business-to-business environment with a technology solution; or an equivalent combination of education and professional level related experience required.
- Understanding of value drivers in recurring revenue business models
- Data and technology orientation
- Technical ability to speak to customers
- Cross-disciplinary collaboration skills
- Experience in the technology or telecom sectors
- Track record of cross-disciplinary team collaboration, influencing and effective stakeholder management
- Ability to build compelling product use cases
- Ability to effectively resolve complexity and overcome roadblocks to achieve tangible outcomes
Benefits
- Health insurance
- 401(k) matching
- Paid time off
- Flexible working arrangements
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
strategic account managementbilling accuracyperformance reportingAccounts Receivable managementprocess improvementMACD coordinationService Level AgreementsOutage Creditscost of service changes
Soft Skills
cross-disciplinary collaborationstakeholder managementcommunicationproblem-solvinginfluencing