GTT

Operations Engineer, Network Solutions

GTT

full-time

Posted on:

Location Type: Office

Location: Sofia • Bulgaria

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Tech Stack

LinuxUnixVoIP

About the role

  • Break/fix support for customer services, across GTT’s international network.
  • Own incidents, resolve them swiftly and drive through to final fix, while working with customers and other internal and external teams as appropriate.
  • Escalation to vendor support and other internal teams, to ensure prompt and satisfactory resolution of issues.
  • Provide concise and relevant action plans for teams, to resolve network and customer issues efficiently.
  • Communication and documentation of customer and service-specific support information.
  • Pro-active problem management, based on technical and trend analysis, to ensure service stability.
  • Taking preventative actions where possible.
  • Configuration of network & security elements and migration of services.
  • Ensure operational processes are followed and deliver best-in-class technical support, while maintaining a stable and resilient network.

Requirements

  • Minimum 2 years of experience, within operations of a Telco, Service Provider, Managed Services Provider or other similar environment.
  • General knowledge of the Telecom/SP/MSP industry, standards and products – DIA & IP Transit service, MPLS, L2VPN & L3VPN solutions, Managed Security services, etc.
  • Good understanding of SD-WAN technologies and key products, NFV and Network Virtualization.
  • Good understanding and demonstrable experience with routing protocols (BGP, ISIS, OSPF, EIGRP).
  • Good understanding and demonstrable experience with L2 technologies (VLANs, Q-in-Q, Trunks, VTP, Spanning-Tree Protocols, Aggregation/LACP).
  • General understanding of network security technologies and experience with NGFWs (NAC, VPNs, DPI, IPS/IDS, Application control, Content filtering, etc.).
  • General understanding and experience with other network & security related protocols and technologies is a benefit (FHRPs, DHCP, NAT, QoS, ACLs, SNMP, AAA, Tunneling/VPN solutions, VoIP, WLANs).
  • General knowledge of Linux/Unix based tools and operations.
  • Good Cisco / Juniper knowledge & experience is a must.
  • Good knowledge & experience with other Network/Security oriented vendors is a benefit – Fortinet, Palo Alto, Checkpoint, etc.
Benefits
  • Health insurance
  • Professional development opportunities
  • Flexible working hours
  • Paid time off
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
network configurationnetwork securitySD-WAN technologiesrouting protocolsBGPISISOSPFEIGRPL2 technologiesLinux/Unix
Soft Skills
problem managementcommunicationdocumentationincident resolutionaction planningteam collaborationproactive approachcustomer service