Customer Success Associate
GTT
full-time
Posted on:
Location Type: Remote
Location: Louisiana • Oklahoma • United States
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About the role
- Work in partnership with the Customer Success Manager to support special handling of customers, EOL and other administrative tasks
- Act as a key support function to the Customer facing Customer Success Managers supporting them with administrative tasks
- Provide administrative support in relation to tracking and retaining correct data in GTT systems like start of billing dates, contracts, inventory, pricing actions
- Assist in responses to customer’s billing queries and support billing audits
- Submit credit requests for goodwill scenarios
- Assist with various requested reporting for inventory or contractual purpose
- Assist dispute team/CSM to ensure timely resolution of dispute tickets
- Assist the GTT Collection team to ensure payments are received to prevent service suspensions
- Track and drive EOL activities from a sales and customer related perspective, follow up/communication, order progression
- Follow up on customer cease orders to ensure cease reason is correct
- Assist on queries related to service renewals
- Provide administrative support to the Customer Success Manager in relation to any pricing, quotation, order entry queries, QBR reporting
- Become extremely proficient regarding all GTT systems and processes that impact servicing the customer
- Support data maintenance projects allowing accurate retention and renewals
- Create and provide requested reports in support of CSM activity and customer meetings
- Manage administrative order needs that a CSM would otherwise action
- Support requests for EV Demos for new customer contacts
Requirements
- College degree and 1-3 years professional level experience
- Delivery of high quality, consistent customer service and strong administrative efficiency
- Strong Team Player
- Be able to adjust to change
- Ability to work in a fast paced, dynamic, and structured environment
- Experience working in an administrative role or service management environment
- Good organisational awareness, planning skills and collaboration
- Excellent written and verbal English communication skills
- Good excel skills.
Benefits
- Health insurance
- Flexible work arrangements
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
administrative supportdata trackingreportingbilling queriescredit requestsinventory managementcontract managementorder entrydata maintenancecustomer service
Soft Skills
team playeradaptabilityorganizational awarenessplanning skillscollaborationcommunication skillscustomer service orientationproblem-solvingattention to detailtime management
Certifications
college degree