Technical Manager
GTT
full-time
Posted on:
Location Type: Remote
Location: Texas • United States
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About the role
- Delivering Professional Services engagements in-line with an agreed scope to the acceptance of the client.
- Enhancing the client experience by displaying flexibility, technical excellence, agility, ownership, and responsibility.
- Becoming an invaluable partner to the client.
- Monitor industry networking updates, technologies, and best practices to improve overall network management and to remain informed of new technical developments and trends in the industry.
- Own the customer solution lifecycle from initial customer order onwards, highlighting and managing risks, issues, and the changing requirements of the solution as needed.
- Ensuring that the customer solution is accurately recorded in systems and documentation.
- Assisting in the creation of service reports and attending regular service review meeting as and when required.
- Be the customers advocate in all technical matters related to their solution.
- Act as a primary technical interface to customers for addressing high level concerns on operational performance and for interpreting their change requirements into standard orders or where unavoidable creating customer specific environments to satisfy such requirement.
- The Technical Manager needs to be able to understand the business processes of our customers and transform them into services based on GTT’s infrastructure and service catalogue.
- Act as (security) technical escalation for the central incident management team.
- Ensuring that the services we deliver meet the agreed service levels and that we have the necessary IT service management processes OLA’s and contracts with 3rd parties in place.
Requirements
- Minimum 5 years’ experience in the Telco or Managed Service Provider industry.
- Experience working autonomously in a multi-vendor enterprise scale environment.
- Working knowledge and/or general understanding of ICT methodologies such as ITIL.
- Experience working with firewalls from vendors like Palo Alto and/or Fortinet.
- Knowledge and working experience in: Routing on various platform with MPLS, BGP, QOS etc.
- Next-Gen Security and Cloud Security (based on Palo Alto, Fortinet).
- Experience creating architectural building blocks from business requirements.
- Understanding of the financial impact of strategic / operational decisions and the ability to identify opportunity for cost reductions.
Benefits
- GTT provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.
- In addition to federal law requirements, GTT complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.
- This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
- GTT expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.
- Improper interference with the ability of GTT’s employees to perform their job duties may result in discipline up to and including discharge.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
network managementIT service managementfirewallsMPLSBGPQOSNext-Gen SecurityCloud Securityarchitectural building blocksICT methodologies
Soft skills
flexibilitytechnical excellenceagilityownershipresponsibilitycustomer advocacycommunicationproblem-solvingrisk managementcollaboration
Certifications
ITIL