GTreasury

Client Support Analyst

GTreasury

full-time

Posted on:

Location Type: Hybrid

Location: Dublin • Ireland

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Tech Stack

SQL

About the role

  • Act as Tier 1 support for all client related issues (both internal and external)
  • Efficiently and competently troubleshoot and resolve issues in a timely manner
  • Work with teams of Account Managers, Solutions Team members and DevOps if issues are complicated and require internal resources in order to resolve
  • Loading of client static data into client specific databases, i.e., Banks, Accounts, General Ledger Chart of Accounts, Entities, etc.
  • Creation of License and SQL Database for new client implementations
  • Maintain Master GTreasury Single Solution SQL Database inclusive of balance reporting maintenance
  • Manage RSA and Symantec set up and credentials
  • Basic Client Report Creation using Izenda Reporting Tool
  • Troubleshooting of Powershell Scripts
  • New Implementation Account Analysis Configuration
  • Troubleshooting Payment Format/Extract Issues
  • Troubleshooting Connectivity Issues (both inbound and outbound)
  • Troubleshooting Alliance Lite 2 Issues
  • Assist Solutions Team on getting client over the line in order to handoff to Tier 1 Support

Requirements

  • Experience working in technical customer service or technical environments supporting complex software solutions preferred
  • Strong understanding of financial theory, treasury, banking or accounting practices preferred
  • Experience supporting application for a large-scale SaaS software provider
  • Experience with configuration management tools (RSA/Symantec) is nice to have
  • Experience with SQL queries and reporting tools is nice to have
Benefits
  • World-class healthcare options
  • Retirement contributions
  • Professional development reimbursement
  • Hybrid work model
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
SQLPowershellreporting toolstroubleshootingdata loadingconfiguration managementclient report creationdatabase managementclient implementationpayment format analysis
Soft Skills
problem-solvingcommunicationteam collaborationcustomer servicetime managementanalytical thinkingattention to detailadaptabilityinterpersonal skillsorganizational skills