GTM Base

Customer Success Manager

• You'll build and maintain GTM process and automation inside our clients' CRMs, mostly HubSpot.
• Working from the direction set in your pod, you turn requirements into a clean, well-built system the sales team can rely on.
• You're a builder with an admin's discipline.
• You sweat the details others miss, you test before you ship, and you document what you build so the rest of the pod can run it.
• When something breaks, you find the root cause and fix it properly.
• Architect and build in client HubSpot instances: information architecture (objects, associations, lifecycle stages, pipeline structure), workflows, deal logic, lead scoring, routing, properties, and permissions.
• Build and debug automations across the GTM stack: HubSpot workflows, n8n, APIs, and webhooks.
• Guard data integrity: deduplication, field validation, association hygiene, and import discipline so reporting and forecasting can be trusted.
• Build the reporting leadership relies on: pipeline coverage and velocity, stage-by-stage conversion, and full-funnel dashboards.
• Design integrations and data flows between HubSpot and the rest of the stack (Clay, Aircall, telephony, billing, enrichment pipelines).
• Keep multiple client instances healthy at once, with fast turnaround and nothing falling through the cracks.
• Work client-facing: you can talk through a data question with a technical lead and walk a frustrated AE through a new flow in the same afternoon.
• Codify what works into our library of reusable plays and patterns, so every client build sharpens the whole team.

Forward-Deployed CRM Architect