GT Independence

Program Enrollment Manager

GT Independence

full-time

Posted on:

Location Type: Remote

Location: Wisconsin • United States

Visit company website

Explore more

✨ AI Apply
Apply

About the role

  • Leads the enrollment team within a state or region to ensure the highest quality service is provided with the enrollment process to those self-directing their services and the referring entities.
  • Generates leads and referrals for new individuals and their employees.
  • Cultivates relationships with case managers, support brokers, independent facilitators and other referring individuals and agencies to develop a base of referrals.
  • Driving enrollments to achieve company growth goals within existing contracts through conducting presentations and meetings with case managers, external stakeholders, and participants.
  • Provides constant and accurate communication to referrers and those being enrolled on the status of the enrollments and where everyone is in the process.
  • Supporting the Directors of Business Development in new opportunities within the market.
  • Troubleshoots issues and field questions from their staff, and all external customers to ensure the enrollment process is smooth and adaptive.
  • Ensures that the Enrollment team is training new participants and their employees on using the GT Caregiver App and other GT Tools, roles and responsibilities, and program specific items.
  • Provides daily direction and communication to employees so that enrollment and processing related calls are answered in a timely, efficient, and knowledgeable manner.
  • Provides continual evaluation of processes and procedures; responsible for suggesting methods to improve area operations, efficiency, and service to both internal and external customers.
  • Manages employees, ensuring work is handled efficiently and effectively.
  • Provides performance feedback and coaching on a regular basis to each direct report.
  • Ensures employees have appropriate training and other resources to perform their jobs.
  • Creates and maintains a high-quality work environment.
  • Assists the Director with the development, analyses and implementation of staffing, training, scheduling, and reward/recognition programs.
  • Manages special or ongoing projects that are important to area/process improvement.
  • Uses appropriate judgment in upward communication regarding department or employee concerns.
  • Assists with documentation and training of DocuSign program and GT Enroll.
  • Assists in developing and preparing operational plans and reports on project status

Requirements

  • Bachelor’s degree preferred
  • High School Diploma or GED required
  • At least 3 years of related experience
  • Excellent written and oral communication skills
  • Extensive experience in working on complex projects with critical thinking and problem solving
  • Excellent organizational and administrative skills with demonstrated ability to work towards and meet deadlines by planning and organizing
  • Demonstrate the ability to balance work pressure with time management skills
  • Demonstrate ability to build positive relationships and communicate with people of diverse backgrounds and abilities
  • Experience in working, initiating, and maintaining a highly effective team
  • Competent in the use of Microsoft programs and the Internet
  • Competent use of Excel
Benefits
  • flexible time off
  • competitive wages and benefits
  • opportunity to grow professionally
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
project managementcritical thinkingproblem solvingtime managementteam managementtrainingprocess improvementenrollment processcommunicationadministrative skills
Soft Skills
excellent written communicationexcellent oral communicationorganizational skillsrelationship buildingability to work under pressureability to meet deadlinesinterpersonal skillscoachingleadershipadaptability
Certifications
Bachelor's degreeHigh School DiplomaGED