Junior IT Support Engineer
GSS - Global Screening Services
full-time
Posted on:
Location Type: Hybrid
Location: United Kingdom
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Job Level
About the role
- Provide day-to-day technical support for hardware and software issues including Microsoft 365 tools
- Log and track support requests and incidents
- Escalate complex issues to senior engineers when needed
- User account management including new user set up
- Create and manage IT documentation and knowledge based articles
- Work on project based assignments as required
Requirements
- Basic understanding of Windows OS and Microsoft 365 tools including Outlook, Teams, and SharePoint.
- Familiarity with troubleshooting common IT issues.
- Strong communication and customer service skills.
- Eagerness to learn and grow in a fast-paced IT environment.
- IT related education or certifications preferred.
Benefits
- 30 days of holiday (plus bank holidays)
- Generous pension scheme
- Private medical insurance
- Life assurance
- Access to EAP, YuLife, holistic wellbeing programs, and a Virtual GP
- Hybrid working environment with a ‘work abroad’ policy for up to 4 weeks a year
- Access to Udemy for professional development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
troubleshootinguser account managementIT documentationknowledge base articlesMicrosoft 365Windows OS
Soft Skills
communicationcustomer serviceeagerness to learnadaptability
Certifications
IT related educationIT certifications