Junior IT Support Engineer
GSS - Global Screening Services
full-time
Posted on:
Location Type: Hybrid
Location: United Kingdom
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Job Level
About the role
- Provide day-to-day technical support for hardware and software issues including Microsoft 365 tools
- Log and track support requests and incidents
- Escalate complex issues to senior engineers when needed
- User account management including new user set up
- Create and manage IT documentation and knowledge based articles
- Work on project based assignments as required
Requirements
- Basic understanding of Windows OS and Microsoft 365 tools including Outlook, Teams, and SharePoint.
- Familiarity with troubleshooting common IT issues.
- Strong communication and customer service skills.
- Eagerness to learn and grow in a fast-paced IT environment.
- IT related education or certifications preferred.
Benefits
- 30 days of holiday (plus bank holidays)
- Generous pension scheme
- Private medical insurance
- Life assurance
- Access to EAP, YuLife, holistic wellbeing programs, and a Virtual GP
- Hybrid working environment with a ‘work abroad’ policy for up to 4 weeks a year
- Access to Udemy for professional development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
troubleshootinguser account managementIT documentationknowledge base articlesMicrosoft 365Windows OS
Soft skills
communicationcustomer serviceeagerness to learnadaptability
Certifications
IT related educationIT certifications