Director, Global Patient Engagement
GSK
full-time
Posted on:
Location Type: Hybrid
Location: Philadelphia • Pennsylvania • United States
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Job Level
About the role
- Lead and embed the global patient engagement and advocacy strategy across the full asset lifecycle, from clinical development through launch and post‑launch, ensuring alignment with Clinical Development, Global Medical Affairs (GMA), and Global Product Strategy (GPS).
- Ensure patient insights, lived experience, and priorities are systematically integrated into clinical development decision‑making, including clinical trial protocols, study design, and patient‑relevant aspects of study execution.
- Partner closely with Global Clinical Development teams to incorporate patient input into clinical trial design, conduct considerations, and patient‑facing materials (including Informed Consent Forms), with a focus on reducing patient burden and improving trial experience.
- Translate patient insights into actionable input for Global Medical Affairs and Global Product Strategy, informing first‑line launch planning, evidence generation, education initiatives, scientific communications, and in‑market optimization.
- Serve as the global subject matter expert on patient experience and engagement, facilitating meaningful patient input across a highly matrixed organization spanning R&D, Medical, and Commercial functions.
- Develop, sustain, and lead strategic relationships with patient organizations, advocates, and patient leaders, acting as a trusted, ethical, and compliant external representative of GSK.
- Design and oversee patient insight‑gathering and engagement activities, including participation in patient advocacy forums, disease‑area meetings, and sponsored initiatives, to continuously inform strategy and improve patient outcomes.
- Support lifecycle optimization and innovation efforts, ensuring patient perspectives inform asset expansion, innovation opportunities, and long‑term value delivery.
- Identify, manage, and proactively mitigate patient engagement risks, ensuring adherence to HIPAA, patient privacy requirements, regulatory expectations, and all corporate compliance and ethical standards.
- Manage patient engagement budgets and champion digital and AI‑enabled innovation, partnering with the Patient Future program to increase efficiency and amplify the impact of patient insights.
Requirements
- Minimum 8–10 years of relevant experience in patient engagement, Medical Affairs, drug development, healthcare, biotech, pharmaceutical, advocacy, or clinical research environments.
- Demonstrated leadership experience, including at least 3–5 years of formal people leadership and/or accountability for leading cross‑functional matrix teams (≥3 functions) and external partners at regional or global level.
- Hands‑on experience leading or co‑leading a minimum of 3–5 patient engagement initiatives, with documented impact across at least two phases of the medicine lifecycle (development, launch, and/or in‑market).
- Solid understanding of the drug development lifecycle and/or Medical Affairs, evidenced by direct involvement in at least one development program, medical strategy, or post‑approval activity, with responsibility for patient‑related inputs.
- Proven experience translating patient insights into documented actionable outputs (e.g., strategy recommendations, program design, evidence plans), with examples demonstrating direct influence on development, launch, or in‑market decision‑making.
- Experience working directly and ethically with patients, carers, and patient advocates for a minimum of 3 years, including activities such as interviews, advisory boards, co‑creation workshops, or ongoing partnerships, in compliance with applicable governance standards.
Benefits
- Health insurance
- 401(k) matching
- Flexible work arrangements
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
patient engagementclinical developmentdrug development lifecyclemedical strategyevidence generationclinical trial designpatient insight translationpatient advocacyrisk managementbudget management
Soft Skills
leadershipcross-functional collaborationstrategic relationship buildingcommunicationethical representationproblem-solvinginnovationstakeholder engagementteam managementpatient-centric approach