GSK

Lead, Oncology Field Excellence and Operations

GSK

full-time

Posted on:

Location Type: Hybrid

Location: Durham • North Carolina • Pennsylvania • United States

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Job Level

Senior

About the role

  • Ensure alignment and compliance of field medical operations with organizational strategies and external scientific exchange policies
  • Develop and maintain operational frameworks while continuously evaluating and refining best‑in‑class processes and implementing innovative solutions to enhance field medical efficiency and effectiveness
  • Implement innovative processes and share best practices to optimize field execution across brands and pipeline assets
  • Oversee CRM and analytics data flows: manage operational input/output between CRM systems (e.g., Veeva CRM) and analytical tools to ensure reliable, timely capture and availability of customer interaction data for monitoring and analysis
  • Lead oncology field operations and framework design: set requirements and standards for field-level data capture, drive development of dashboards, and create measurement frameworks to define goals, metrics, and program impact specific to oncology
  • Own reporting, KPI tracking, and enablement: define reporting frameworks and KPIs for field initiatives, track progress against objectives, deliver regular leadership summaries and insights, and provide action-oriented dashboards that enable targeted field coaching
  • Drive training to foster digital fluency and proficiency with tools like GenAI, PowerBI, and field systems
  • Partner with field leaders to identify training needs and deliver innovative solutions to enhance skills and competencies to support MSL excellence
  • Provide people leadership, coaching, and development to direct reports
  • Act as a matrix partner across Medical Affairs, Clinical Operations, and Commercial to support operational excellence and ensure cross-functional strategies and initiatives are coordinated with clear implementation and accountabilities
  • Lead annual budget and strategic planning processes for field medical teams
  • Ensure adherence to established policies and Standard Operating Procedures (SOPs)

Requirements

  • Advanced scientific/clinical degree (MS, RN, PharmD, PhD, or equivalent)
  • 5+ years pharmaceutical industry experience, including in field medical operations or medical affairs
  • Three or more years of experience in project management and strategic operations
  • Three or more years in a leadership role, including people management or matrix leadership
  • Familiarity with systems and tools such as Veeva CRM, GenAI, and PowerBI
  • Strong analytical, collaborative, and problem-solving skills in a matrix environment
Benefits
  • Health insurance
  • Retirement plans
  • Paid time off
  • Flexible work arrangements
  • Professional development
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
project managementstrategic operationsdata analysisKPI trackingreporting frameworksmeasurement frameworksfield execution optimizationoperational frameworksprocess implementationcustomer interaction data management
Soft Skills
leadershipcoachingcollaborationproblem-solvingcommunicationtraining deliverymatrix leadershipstrategic planninganalytical thinkingdigital fluency
Certifications
MSRNPharmDPhD