Help Desk Support Technician
GSB Solutions
full-time
Posted on:
Location Type: Remote
Location: Brazil
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Job Level
About the role
- Phone support
- Chat support
- Portfolio management
- High-level customer support, providing immediate solutions
- Assist customers by routing tasks to Level 2 and/or Level 3 technical teams
- Identify and resolve issues while multitasking
- Ticket backlog analysis
Requirements
- Strong written communication (for chat support) and clear verbal communication for phone support
- Advanced logical reasoning to troubleshoot problems and find solutions
- Advanced proficiency in Portuguese and English; Spanish (for supporting Latin America) is desirable
- Basic to intermediate IT knowledge
- 1–2 years of help desk and support experience
- Work schedule: alternating days (one day on, one day off; includes weekends)
Benefits
- Technical communication support
- Remote work
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
help desk experiencesupport experienceIT knowledgeticket backlog analysis
Soft Skills
written communicationverbal communicationlogical reasoningproblem-solvingmultitasking