GSB Solutions

IT Support

• Create and update process documentation.
• Assignment, tracking and closure of technical support services provided to different clients of GSB Solutions.
• Access the ticket management system, for the services assignment.
• Request notification from the engineer in case any problem arises during the service.
• Record the services performed in the corresponding database or ticket management systems.

Help Desk Junior, Brasil/Bolivia

• Crear y actualizar la documentación de procesos.
• Asignación, seguimiento y cierre de servicios de soporte técnico brindados a diferentes clientes de GSB Solutions.
• Acceder al sistema de gestión de tickets, para la asignación de servicios.
• Solicitar notificación al ingeniero en caso de que surja algún problema durante el servicio.
• Registrar los servicios realizados en la base de datos correspondiente o sistemas de gestión de tickets.

Help Desk Junior, Brasil, Bolivia y Costa Rica

Architect

• Participate in the design and implementation of planning solutions.
• Act as DRP and MEIO expert in Demand and S&OP projects.
• Coordinate and participate in testing of requirements delivered by OMP.
• Work closely with users and process owners to identify improvement opportunities.
• Liaise with technology and solution providers for effective implementation.
• Become an OMP expert and business partner.
• Align with the business CoE on application improvements.
• Work with OM Partners to solve bugs or program issues.
• Guide first- and second-line support teams (offshore).
• Act as third-line support when issues cannot be resolved by other support tiers.

OMP MPS/DPS Lead – Architect

Backend Engineer

• Provide L3 support for Java applications
• Work with advanced Java technologies and tools
• Collaborate with production tooling and support teams
• Involved in job scheduler monitoring and incident/problem management
• Make code changes and run SDLC process steps

L3 Support, Java

• Lead ongoing support for SAP HCM team
• Manage 2nd level tickets and follow-up tasks
• Create and document technical specifications and documentation
• Execute unitary and regression testing based on business requirements
• Provide support on payroll processes and orientation to business users
• Collaborate with ABAP development team and manage HCM team tickets

Help Desk Junior, Brasil/Bolivia

Help Desk Junior, Brasil, Bolivia y Costa Rica

OMP MPS/DPS Lead – Architect

L3 Support, Java

SAP HCM Team Lead – Ongoing Support