GSB Solutions

Administrative Assistant

• Gestión de Cambios: Actualizar y Documentar, Coordinación, Monitoreo
• BGV y Visa Master: Verificación y Actualización, Documentación, Conformidad
• Listado de Precios de Todos los Proveedores: Actualización Continua, Negociación, Revisión
• Actualización de Presentaciones Comerciales, Documentos, Plantillas y Subida a SharePoint
• Supervisión de Capturas en SGT y en WA
• Seguimiento de Requerimientos que Llegarán por SGT
• Validación de Cargas de Trabajo del Equipo
• Actividades de soporte: asistencia informática para ordenadores de sobremesa, impresoras, periféricos, sistemas telefónicos y dispositivos móviles.

Asistente Administrativo de Operaciones

• CRM: Gestión de Cambios
• BGV y Visa Master
• Listado de Precios de Todos los Proveedores
• Actualización de Presentaciones Comerciales, Documentos, Plantillas y Subida a SharePoint
• Supervisión de Capturas en SGT (Sistema de Gestión de Tareas) y en WA
• Seguimiento de Requerimientos que Llegarán por SGT
• Validación de Cargas de Trabajo del Equipo

Support Engineer

• Soporte telefónico
• Soporte por sistema de chat
• Gestión de backlog
• Asistencia al cliente de primer nivel
• Identificación y resolución de problemas

IT Service Desk Agent, Support Technician

Software Engineer

• Key Responsibilities include development and production support in enterprise environments
• Collaborating with onsite business teams and offshore developers
• Employing strong troubleshooting, analytical, and problem-solving skills

Senior AS400 Developer

Customer Success Manager

• Advise customers on technical architecture and landscape issues
• Support de-escalation of critical customer situations, working with relevant SAP teams
• Participate in customer release and maintenance activities
• Provide ongoing technical support and continuous knowledge transfer
• Review account status and transition accounts as volume or complexity increases

SAP BASIS Digital Customer Engagement Manager

Backend Engineer

• Design, develop, and maintain Drupal websites and applications (Drupal 9/10 preferred).
• Build and customize Drupal modules, themes, and distributions as per business requirements.
• Implement content types, views, blocks, taxonomies, workflows, and multilingual configurations.
• Integrate Drupal with third-party systems (APIs, CDP, analytics, marketing tools, etc.).
• Ensure website performance, security, accessibility (WCAG), and scalability best practices.
• Collaborate with UX/UI, QA, DevOps, and business teams throughout the SDLC.
• Perform code reviews, troubleshooting, bug fixing, and performance optimization.
• Support deployments, upgrades, and ongoing maintenance activities.
• Create and maintain technical documentation.

Senior PHP Developer

Data Engineer

• Design, develop, and publish advanced Power BI dashboards and reports using best practices.
• Connect to various data sources including SQL Server and cloud-based APIs.
• Develop complex DAX measures and calculated columns for dynamic visualizations.
• Create and optimize data models ensuring performance and reusability.
• Fix SSIS issues immediately and load data without delay.
• Monitor ADF Jobs and report failures.

Data Engineer – Power BI

• Soporte telefónico
• Soporte por sistema de chat
• Gestión de backlog
• Asistencia al cliente de primer nivel, proporcionando soluciones inmediatas
• Asistencia al cliente enrutando tareas a equipos técnicos de nivel 2 y/o 3
• Identificación y resolución de problemas
• Análisis de backlog de tickets

Junior Help Desk Support Technician

QA Engineer

• Planificación de pruebas y diseño de casos de prueba: Analizar los requisitos empresariales, especificaciones técnicas y diseños conversacionales.
• Ejecutar pruebas funcionales manuales, de regresión, integración y UAT de forma independiente.
• Realizar análisis de registros para validar el comportamiento del sistema y solucionar problemas.
• Probar sistemas conversacionales impulsados por IA (chatbots, bots de voz, sistemas IVR).
• Evaluar la experiencia del usuario en plataformas de voz y conversación.

Tester Manual de QA – IVA / IVR, Hablante de Español

Engineer

• Develop and fine-tune data processing pipelines within Databricks
• Implement performance optimization techniques
• Work closely with data science and analytics teams to integrate data solutions
• Provide support for Databricks-based tools
• Resolve operational and performance issues, ensuring system reliability
• Document technical processes and system behaviors
• Lead knowledge transfer sessions to train team members on data processing techniques and tools
• Establish and enforce data governance and security protocols within Databricks
• Ensure compliance with regulatory requirements related to data management

Senior Databricks Engineer

• Desarrollar servicios backend utilizando Python y .NET/C#
• Integrar frameworks basados en LLM como LangGraph, AutoGen, etc.
• Colaborar en flujos de trabajo impulsados por IA y arquitecturas escalables.
• Construir frontends en React para aplicaciones impulsadas por IA.

Fullstack Developer, Python, .NET

ServiceNow

• Desarrollar y mantener soluciones en la plataforma ServiceNow
• Colaborar con equipos distribuidos
• Diseñar APIs y estructuras de datos
• Resolver problemas en pipelines de contenido

Servicenow Developer I

• Execute SIM and device provisioning activities as defined under SIM & Device Engineering Operations.
• Assist in SIM activation, deactivation, replacement, and updates as part of daily operational workflows.
• Perform routine SIM configuration tasks while adhering to project defined SLAs and quality standards.
• Monitor SIM and device systems for performance, errors, and malfunction indicators.
• Conduct health checks on SIM profiles and provisioning workflows to support reliable operations.
• Support first level analysis of SIM related incidents in collaboration with senior SIM engineers.
• Document issues, gather relevant logs, perform basic diagnostics, and escalate to engineering/operations leads as required.
• Maintain accurate records of SIM operations, provisioning results, and workflow changes.
• Work closely with device engineering, operations, and customer facing teams to support SIM processes.

SIM Engineer

• Configure and support GE Proficy Historian in AWS cloud
• Set up collectors like SparklugB collector and calculation collectors
• Create, manage, and maintain historian tags, including: Raw tags, Calculated tags, Writeback tags
• Develop and maintain Python scripts/services
• Enable and support downstream application teams
• Monitor historian health, data latency, and calculation pipelines
• Create and maintain calculation logic documentation

Proficy Engineer, Senior Python Developer

• Serve as the escalation point for complex technical issues related to Python applications and MongoDB databases.
• Diagnose, analyze, and resolve production incidents, ensuring minimal downtime and data integrity.
• Develop and maintain scripts and tools for monitoring, automation, and reporting.
• Document troubleshooting steps, solutions, and best practices for knowledge sharing.
• Participate in on-call rotation and provide timely responses to critical incidents.
• Communicate effectively with stakeholders, providing updates and post-incident reports.
• Collaborate with development teams to identify root causes and implement long-term solutions.

Asistente Administrativo de Operaciones

Asistente Administrativo de Operaciones

IT Service Desk Agent, Support Technician

Senior AS400 Developer

SAP BASIS Digital Customer Engagement Manager

Senior PHP Developer

Data Engineer – Power BI

Junior Help Desk Support Technician

Tester Manual de QA – IVA / IVR, Hablante de Español

Senior Databricks Engineer

Fullstack Developer, Python, .NET

Servicenow Developer I

SIM Engineer

Proficy Engineer, Senior Python Developer

L3 Support Engineer, Python, MongoDB