Application Support Analyst – EDI Technician, FTP, Customs/ABI

GSB Solutions

Application Support Analyst providing support for EDI transactions and FTP processes. Troubleshooting and coordinating with clients and internal teams for effective EDI operations.

Posted 6/5/2026full-timeRemote • 🇲🇽 MexicoMid-LevelSenior💰 MX$95,000 per yearWebsite

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

EDI Transaction Support
Provide day-to-day application support for EDI transactions and file-based integrations.
Troubleshoot EDI failures, missing/rejected files, formatting issues, data discrepancies, and transmission errors.
Coordinate with internal teams, clients, and vendors to resolve EDI processing issues.
Support EDI testing during client onboarding, Application fixes, enhancements, or application changes.
FTP / FTP2 File Transfer Support.
Support FTP-related activities, including coordination with the FTP group for requesting FTP accounts for vendor’s, password changes, connectivity issues, access updates, and file transfer requirements.
Validate successful file movement after FTP password changes, configuration updates, or access modifications.
Ensure secure and accurate exchange of files between internal systems and external partners.
Client Testing & Meeting Support.
Support testing and validation of the layouts, including file structure, field mapping, formatting, required fields, and business rule compliance.
Identify and report layout mismatches, missing data, invalid values, or file formatting issues.
Coordinate with QA, development, business, and client teams for testing and issue resolution.
Participate in client/internal meetings to review layout requirements, testing results, defects, and required changes.
ABI / Customs Support.
Support ABI/customs-related uploads and downloads and monitor customs data exchange processes.
Troubleshoot customs file failures, rejected records, missing shipment data, incorrect customs information, and processing errors.
Coordinate with business and technical teams to resolve customs processing issues.

Requirements

What you’ll need

Strong experience in Application Support, EDI Support, or Integration Support.
Hands-on experience with EDI transactions, file-based data exchanges, FTP/SFTP/FTP2 processes, and Application troubleshooting.
Experience coordinating with FTP/infrastructure teams for password changes, access issues, connectivity problems, and file transfer requirements.
Experience with testing, structured file validation, data mapping, and file troubleshooting.
Knowledge of ABI/customs processes, including uploads, downloads, and customs-related data flows.
Familiarity with ticketing/change tools such as SMC, ADO, ServiceNow, ELF, Jira, or similar.
Strong analytical, problem-solving, communication, stakeholder coordination, and documentation skills.
Fluent in Spanish and English to interact with teams and Vendors.

Benefits

Comp & perks

Excellent superior benefits.

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

EDI transactionsfile-based data exchangesFTPSFTPFTP2application troubleshootingstructured file validationdata mappingcustoms processesfile troubleshooting

Soft Skills

analytical skillsproblem-solvingcommunicationstakeholder coordinationdocumentation