GSB Solutions

Level 2 Technical Support Analyst

GSB Solutions

contract

Posted on:

Location Type: Remote

Location: Remote • 🇧🇷 Brazil

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Salary

💰 R$5,000 per month

Job Level

Mid-LevelSenior

About the role

  • Handling customer support calls and requests.
  • Managing and documenting tickets in the system.
  • Coordinating and escalating with vendors and other support tiers.
  • Consulting and updating documented information.

Requirements

  • Fluent Spanish.
  • Degree in Systems Engineering or a related field.
  • Technical knowledge of Level 2 support.
  • Minimum of 3 years' experience in an IT Service Desk or as an on‑site technical support engineer.
  • Customer service skills, strong communication, and ability to learn quickly.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Level 2 supportIT Service Desktechnical support
Soft skills
customer servicestrong communicationability to learn quickly