Gruve

Technical Support Specialist

Gruve

full-time

Posted on:

Location Type: Remote

Location: India

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Tech Stack

SFDCUnity

About the role

  • Assist clinical laboratories that use the Unity software suite to provide the best care possible to their physicians and patients.
  • Handle customer calls for requests and complaints as per procedures; meet or exceed performance metrics.
  • Take ownership of customer relationships and promptly resolve Unity software issues.
  • Log and document cases in Salesforce (SFDC) Lightning CRM and manage them through to resolution and closure.
  • Learn and master the Unity software product offerings and understand how they benefit customers.

Requirements

  • Bachelor’s degree in IT, computer science, or a related technical field -OR- an associate’s degree in a related field with at least 3 years of relevant experience.
  • Minimum of 3 years of customer service or call center experience.
  • Strong English communication skills (written and verbal).
  • Willingness to work U.S. service hours (Monday–Friday, 5 AM–4 PM Pacific Time).
  • Strong problem-solving skills with a customer-focused approach.
Benefits
  • Health insurance
  • 401(k) matching
  • Paid time off
  • Remote work options
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Unity softwareSalesforce (SFDC) Lightning CRM
Soft Skills
customer serviceproblem-solvingcommunication
Certifications
Bachelor’s degreeAssociate’s degree