Customer Support Analyst – Payroll
Grupo IOB
full-time
Posted on:
Location Type: Remote
Location: Brazil
Visit company websiteExplore more
About the role
- Provide support to payroll clients
- Handle inquiries via chat, phone and offline channels
- Focus on clarifying product questions and procedures
- Increase customer knowledge and engagement with IOB products
Requirements
- Knowledge of payroll
- Punctuality and responsibility
- Organized, team player, sense of urgency, strong written and verbal communication skills
- Availability to work remotely (home office)
- Willingness to take on new challenges
- Open to change and transformation (Agile methodology)
- Commitment to customer care
Benefits
- Competitive benefits package: health insurance, dental plan, meal allowance, childcare assistance, life insurance, internet reimbursement, profit-sharing (PLR)
- Continuous development: We encourage learning and growth through internal and external training and courses.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
knowledge of payroll
Soft Skills
punctualityresponsibilityorganizedteam playersense of urgencystrong written communicationstrong verbal communicationwillingness to take on new challengesopen to changecommitment to customer care