Grupo Fênix

Customer Success Manager

• Provide daily support to affiliates by triaging requests and routing each inquiry to the responsible team
• Track requests through to resolution, ensuring timely handling and clear communication with affiliates
• Monitor AOV indicators for all offers on a daily basis, identify deviations and execute actions to protect operational profitability
• Log and follow up on incidents, maintaining up-to-date reports to support management decision-making
• Conduct onboarding for new affiliates, including access provisioning, group creation, distribution of materials and monitoring of the initial days
• Organize materials, internal processes and departmental documentation
• Identify workflow improvement opportunities and propose actions to increase productivity, revenue and affiliate volume
• Support Affiliate Management in organizing and tracking the department's strategic activities

Customer Success 	6 Affiliates

Software Engineer

• Create, edit, and maintain pages in WordPress, page builders (Elementor, Divi or similar), or HTML/CSS
• Configure domains, hosting, SSL, DNS, and production environments
• Build and maintain sales funnels
• Integrate payment gateways and various platforms
• Implement or support automations using N8N, Make, Zapier, or APIs/Webhooks
• Manage multiple concurrent requests efficiently and prioritize work
• Provide technical support to Traffic, Copy, and Projects teams as needed

Customer Success 6 Affiliates

Developer, Direct Response