Customer Success 6 Affiliates

Grupo Fênix

Customer Success apoiando afiliados em operação internacional de nutracêuticos Direct Response. Monitorando AOV, onboarding, demandas e processos para impulsionar performance e crescimento.

Posted 8/8/2026full-timeRemote • 🇧🇷 BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong analytical abilities to monitor KPIs and operational reports while providing effective support to affiliates through clear communication and organization. Proficient in managing multiple requests and identifying workflow improvement opportunities to enhance productivity and revenue.

Highest-signal resume keywords

Digital Marketing ExperienceAffiliate Program KnowledgeStrong Communication SkillsAnalytical AbilityProficiency in Excel or Google Sheets

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Digital MarketingAffiliate ProgramsKPI MonitoringOperational ReportingCommunity Management

Soft Skills

Strong Written CommunicationStrong Verbal CommunicationOrganizationAttention to DetailProactive Mindset

Tools & Technologies

Affiliate PlatformsProcess Management ToolsExcelGoogle Sheets

Industry Keywords

Direct ResponseE-commerceCustomer SuccessClient Relationship

About the role

Key responsibilities & impact

Provide daily support to affiliates by triaging requests and routing each inquiry to the responsible team
Track requests through to resolution, ensuring timely handling and clear communication with affiliates
Monitor AOV indicators for all offers on a daily basis, identify deviations and execute actions to protect operational profitability
Log and follow up on incidents, maintaining up-to-date reports to support management decision-making
Conduct onboarding for new affiliates, including access provisioning, group creation, distribution of materials and monitoring of the initial days
Organize materials, internal processes and departmental documentation
Identify workflow improvement opportunities and propose actions to increase productivity, revenue and affiliate volume
Support Affiliate Management in organizing and tracking the department's strategic activities

Requirements

What you’ll need

Experience or knowledge in Digital Marketing, Direct Response, affiliate programs, info products or e-commerce
Strong written and verbal communication skills for relationship management with affiliates and internal teams
Organization and attention to detail to manage multiple concurrent requests
Proactive mindset with autonomy to identify issues and seek solutions
Analytical ability to monitor KPIs and operational reports
Intermediate English for reading materials and using platforms
Ability to work effectively in a team while respecting processes and organizational structure
Advantage: previous experience providing affiliate support or community management
Advantage: experience in Digital Marketing operations, Direct Response or digital products
Advantage: experience in Customer Success, Support or Client Relationship roles
Advantage: knowledge of Excel or Google Sheets
Advantage: familiarity with affiliate platforms and process management tools

Benefits

Comp & perks

100% remote work (work from home)
Performance-based commission program
Work within a large international Direct Response operation
Growth plan, continuous development and real opportunities for career progression
Exposure to different business models, including Direct Response operations, Affiliate divisions and the Education market, all commission-based
High-performance, meritocratic environment focused on scale
Direct involvement in building and scaling campaigns that generate millions in revenue
Access to strategies, learnings and exchanges with some of the top performance marketing professionals
Autonomy to test new ideas, propose improvements and have a real impact on the operation
Collaborative team culture with knowledge sharing, experience exchange and support for development
Daily interaction with specialists in Copy, Traffic, Performance, Product, Data and Operations