Grupo Educar Mais

Consultant

• Control scope, schedule, and status reporting to stakeholders throughout the entire implementation process.
• Build and maintain strong relationships with new and existing clients, identifying specific needs and delivering tailored solutions.
• Conduct training, presentations, and ongoing support on the platform features and services of the SAUDEAENERGIA Program.
• Oversee the full implementation journey, including platform usage, participation in training pathways, reports, and KPIs.
• Create and update presentation materials, tutorials, and informational videos about services and related updates.
• Serve as a liaison between departments, facilitating communication and collaboration to identify improvement areas and implement effective process and service changes.
• Act as the focal point for client feedback, proposing improvements based on observed needs.
• Monitor questions and technical requests, ensuring proactive and effective support.
• Provide technical and operational support to clients as needed.
• Support the commercial team as needed with product presentations and demonstrations for prospective clients.
• Analyze implementation data and metrics, producing reports that contribute to continuous service improvement.
• Ensure client satisfaction, engagement, and usability of the implemented solution.

Implementation Consultant