Grupo Constancy

General

• Main focus on prospecting and assisting clients with an emphasis on scheduling consultations;
• Organize and prepare the consultation schedule;
• Organize the schedule for patient treatment appointments/procedures;
• Assist with the clinic's administrative organization and daily routines;
• Greet patients and direct them to their consultations and corresponding procedures (on in-person days);
• Present and sell additional solutions to clients who have not yet purchased them (treatment protocols, aesthetic procedures);
• Act as an intermediary between the patient and other care teams, including nutritionists, physicians, and nursing staff, assisting patients with questions and ensuring client success;
• Monitor collected data and feedback to identify opportunities to improve the patient experience and strengthen reliability in client relationships;
• Create and register patient records in our medical records system;
• Perform daily appointment confirmations;
• Send links to patients, whether for payment or for the pre-consultation medical questionnaire;
• Maintain a clean and organized environment.

Commercial Assistant

• Foco principal em prospectar e atender clientes com foco em agendamento de consultas;
• Organizar e montar a agenda de consultas;
• Organizar a agenda de aplicações dos pacientes;
• Auxiliar na organização e rotina administrativa da clínica;
• Receber pacientes e direcioná-los às consultas e seus respectivos procedimentos (em dias presenciais);
• Apresentar e vender novas soluções aos clientes que ele ainda não possa ter adquirido (protocolos de tratamento, procedimentos estéticos);
• Realizar o intermédio entre o paciente e as demais áreas de relacionamento, auxiliando o paciente em caso de dúvidas;
• Acompanhar os dados e feedbacks levantados para identificar oportunidades de melhoria das experiências;
• Abrir e registrar o paciente em nosso sistema de prontuários;
• Realizar confirmações de agenda diariamente;
• Enviar links ao paciente, seja de pagamento ou anamnese pré-consulta;
• Manter ambiente limpo e organizado.

Assistente Comercial

• Prepare and present quotes for all services provided by the clinic to potential clients (in person or by phone);
• Conduct follow-ups with clients;