Grupo Consciência

E-commerce Assistant

Grupo Consciência

full-time

Posted on:

Location Type: Hybrid

Location: Botucatu • Brazil

Visit company website

Explore more

✨ AI Apply
Apply

About the role

  • Handle and resolve customer inquiries related to ticket purchases and other online services.
  • Provide clear and effective support through various communication channels such as email, chat, and phone.
  • Identify and resolve technical or administrative issues related to purchases and the ticketing system.
  • Collaborate with other teams to ensure customer issues are resolved efficiently.
  • Document customer interactions and feedback to continuously improve our processes and services.

Requirements

  • High school education required; additional training or education in e-commerce, digital marketing, or business administration is preferred.
  • Experience in sales, customer service, or administration, preferably in an e-commerce environment.
Benefits
  • Payroll loan
  • Workplace exercise program
  • Career development plan
  • Profit-sharing (PLR)
  • Meal allowance
  • Home office allowance
  • Birthday day off
  • Access to Wellhub and StarBem programs
  • iFood Benefits
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
customer supportcommunicationproblem-solvingcollaborationdocumentation