Tech Stack
CloudJavaJavaScriptNode.jsPython
About the role
- Build and enhance the customer service ecosystem using platforms such as Salesforce Service Cloud, Amazon Connect, and Avaya
- Develop innovative features that automate and optimize customer service processes
- Create effective solutions leveraging development expertise and the available platform capabilities
- Ensure code quality through code reviews and by writing unit and functional tests
- Collaborate with the team to apply development best practices and standards
- Document products to ensure clarity and organization of the work
- Integrate different tools and platforms to deliver a complete and efficient customer experience
- Actively participate in the Kanban workflow, contributing to continuous process improvement.
Requirements
- Strong knowledge of programming logic
- Familiarity with the Salesforce Service Cloud platform
- Experience with programming languages such as Java, Node.js, Python, and Apex (Salesforce)
- Theoretical and practical knowledge of data integration structure and architecture
- Familiarity with Amazon Connect
- Knowledge of Avaya orchestration
- Collaborative mindset for working within a squad
- Strategic and analytical thinking to identify opportunities and solve problems.
- Health is a priority
- . Medical and dental plan
- . Medication assistance
- . Health allowance for family members
- . Free psychotherapy sessions
- . Telemedicine and second medical opinion
- . Free flu vaccination
- . Health and wellness programs
- Nutrition and meals
- . Meal allowance or local restaurant voucher (depending on work model)
- . Food allowance
- . Christmas food allowance
- Overall well-being and quality of life
- . Gym and fitness studio membership plan
- . Home office allowance (for hybrid and remote work models)
- . Pet health plan
- . Birthday day off
- . Up to 40% discount on our products
- . Employee association (partnerships and discounts, multi-brand store, TotalPass gyms, courses, and more)
- . Travel and accommodation program
- Support for families
- . Childcare assistance
- . Child nutrition credit
- . Nanny allowance
- . School supplies assistance
- . Legal, psychological, and social counseling
- . Support for non-traditional parents
- . Extended parental leave (180 days for mothers and 120 days for fathers)
- Mobility for your on-site commute
- . Transportation allowance and parking (hybrid and on-site models)
- Financial security and protection
- . Life insurance
- . Financial support for loss of parent
- . Private pension plan
- . Payroll-deductible loans
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
programming logicJavaNode.jsPythonApexdata integration structuredata architecturecode reviewsunit testsfunctional tests
Soft skills
collaborative mindsetstrategic thinkinganalytical thinkingproblem solving