Grupo Bertolini

Account Manager

• Manage a portfolio of strategic clients.
• Develop account business and growth plans.
• Lead commercial negotiations, price adjustments and strategic agreements.
• Prospect new opportunities within large retail chains.
• Prepare market, competitor and consumer behavior analyses.
• Manage sell-in and sell-out KPIs.
• Identify opportunities to expand the product mix.
• Support product development with market insights.
• Work together with Trade Marketing on commercial execution.
• Monitor product display, planogram compliance and on-shelf presence.
• Track out-of-stock, inventory turnover and profitability indicators by category.
• Coordinate interfaces between Sales, Marketing, Supply Chain, Logistics, Finance, After-Sales Service and R&D.
• Act proactively in managing chargebacks, returns and customer complaints.
• Monitor logistical performance and service level compliance (OTIF, delivery lead time, stockouts and chargebacks).

Key Account Manager