Grupo BAUMINAS

Customer Service Assistant

Grupo BAUMINAS

full-time

Posted on:

Location Type: Hybrid

Location: Campinas • Brazil

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Tech Stack

ERP

About the role

  • Provide customer support via email, phone and other official channels, ensuring clear, courteous and efficient communication.
  • Keep customer records updated in the Protheus system.
  • Schedule deliveries according to customer requests and perform daily control of orders in internal systems.
  • Coordinate delivery schedules with Logistics, Operations, Billing, Finance and Tax departments to ensure agreed deadlines are met.
  • Monitor and report incidents, needs and customer requests to the immediate manager, seeking agile and effective solutions.
  • Formalize order and schedule information to customers via email.
  • Support the Commercial and Bidding areas with data gathering, information and administrative routines.
  • Contribute to contract management by controlling balances and deadlines.
  • Perform other activities related to the customer service department as requested by the manager.

Requirements

  • High school diploma (college degree in progress or completed preferred).
  • Good verbal and written communication skills.
  • Organized, detail-oriented and able to prioritize tasks.
  • Intermediate knowledge of Microsoft Office, especially Excel and Outlook.
  • Ability to work with a high volume of information and processes.
  • Previous experience in customer service, preferably in post-sales.
  • **PREFERRED**
  • Previous experience with **ERP Protheus (TOTVS)**.
  • Experience in B2B customer service or corporate accounts.
  • Familiarity with **logistics, billing and order management** processes.
Benefits
  • Meal allowance
  • Health and dental insurance
  • Transportation voucher
  • Life insurance
  • Profit-sharing (PLR)
  • Wellhub
  • Access to Grupo BAUMINAS training tracks
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer supportorder managementdata gatheringcontract managementMicrosoft OfficeExcelOutlookERP Protheuslogisticsbilling
Soft Skills
communicationorganizeddetail-orientedprioritizationproblem-solving
Certifications
high school diplomacollege degree