Grupo BAUMINAS

Customer Support

• Provide customer support via email, phone and other official channels, ensuring clear, courteous and efficient communication.
• Keep customer records updated in the Protheus system.
• Schedule deliveries according to customer requests and perform daily control of orders in internal systems.
• Coordinate delivery schedules with Logistics, Operations, Billing, Finance and Tax departments to ensure agreed deadlines are met.
• Monitor and report incidents, needs and customer requests to the immediate manager, seeking agile and effective solutions.
• Formalize order and schedule information to customers via email.
• Support the Commercial and Bidding areas with data gathering, information and administrative routines.
• Contribute to contract management by controlling balances and deadlines.
• Perform other activities related to the customer service department as requested by the manager.

Customer Service Assistant