Grupo Afeet

Public Relations

• Ensure operational and visual excellence across the stores under your management
• Develop store managers and sales associates through regular feedback and clear targets
• Maintain a results-obsessed approach: Sell-Out, NPS, stockouts, conversion
• Be a role model for culture, conduct and energy within the team
• Ensure execution of processes and protocols defined by HQ
• Ensure curated assortment and depth of core SKUs
• Monitor transfers, returns and stockouts with focus on availability and turnover
• Track product score and correct deviations in partnership with planning and replenishment teams
• Develop and monitor performance of managers and store teams
• Provide feedback, conduct on-the-floor training and leadership rituals (meetings, one-on-ones, weekly alignments)
• Ensure coherent scheduling, visible leadership and a team trained in customer service and sales
• Maintain visual standards, organization and daily upkeep of stores (checklists, window displays, lighting, cleanliness)
• Oversee execution of visual merchandising (VM) according to the brand calendar and guidelines
• Address non-conformities promptly
• Increase sales penetration through digital platforms (omnichannel, CRM, assisted selling)
• Promote use of tools such as Agenda (Dito), customer registration and CRM to drive conversion
• Monitor digital targets and ensure plan execution with teams
• Ensure achievement of Sell-Out, SSS (Same-Store Sales) and tactical KPIs
• Monitor and act on stockout, conversion and NPS indicators
• Execute tactical plan with weekly discipline: action plans, store visits, follow-ups and management rituals
• Act as the link between field and HQ, ensuring alignment of priorities and deliverables
• Operate with an ownership mentality, proactivity and a strong sense of urgency

Operations Supervisor – Company-Owned Stores