Operations Supervisor – Company-Owned Stores

Grupo Afeet

Supervisor de Loja para o Grupo Afeet, liderando operações de varejo no Brasil. Garantindo excelência em produto, pessoas, ambientação e digital nas lojas sob sua gestão.

Posted 7/15/2026full-timeSão Paulo • 🇧🇷 BrazilJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership in retail management, focusing on operational excellence, team development, and sales performance. Proficient in utilizing digital platforms and analytical tools to drive conversion and meet tactical KPIs.

Highest-signal resume keywords

Retail ManagementTeam DevelopmentSales PerformanceCRM ExperienceOperational Excellence

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Performance AnalysisSales Target AchievementVisual MerchandisingStock ManagementCustomer Service TrainingData AnalysisProcess ExecutionKPI MonitoringOmnichannel SalesStore Operations

Soft Skills

LeadershipProactivityCommunicationFeedback DeliveryTeam Building

Tools & Technologies

ExcelPower BICRM PlatformsERP SystemsOMS PlatformsGoogle Tools

Certifications & Qualifications

Bachelor's DegreePostgraduate Degree in Business Management

Industry Keywords

Retail OperationsSales PenetrationCustomer ExperienceVisual StandardsStockouts Management

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Ensure operational and visual excellence across the stores under your management
Develop store managers and sales associates through regular feedback and clear targets
Maintain a results-obsessed approach: Sell-Out, NPS, stockouts, conversion
Be a role model for culture, conduct and energy within the team
Ensure execution of processes and protocols defined by HQ
Ensure curated assortment and depth of core SKUs
Monitor transfers, returns and stockouts with focus on availability and turnover
Track product score and correct deviations in partnership with planning and replenishment teams
Develop and monitor performance of managers and store teams
Provide feedback, conduct on-the-floor training and leadership rituals (meetings, one-on-ones, weekly alignments)
Ensure coherent scheduling, visible leadership and a team trained in customer service and sales
Maintain visual standards, organization and daily upkeep of stores (checklists, window displays, lighting, cleanliness)
Oversee execution of visual merchandising (VM) according to the brand calendar and guidelines
Address non-conformities promptly
Increase sales penetration through digital platforms (omnichannel, CRM, assisted selling)
Promote use of tools such as Agenda (Dito), customer registration and CRM to drive conversion
Monitor digital targets and ensure plan execution with teams
Ensure achievement of Sell-Out, SSS (Same-Store Sales) and tactical KPIs
Monitor and act on stockout, conversion and NPS indicators
Execute tactical plan with weekly discipline: action plans, store visits, follow-ups and management rituals
Act as the link between field and HQ, ensuring alignment of priorities and deliverables
Operate with an ownership mentality, proactivity and a strong sense of urgency

Requirements

What you’ll need

Minimum 2 years as a supervisor, coordinator or regional manager in retail
Experience managing multiple stores with focus on operations, sales and people
Proven track record of meeting targets and developing teams
Bachelor's degree (Business Administration, Commercial Management or related fields)
Postgraduate degree or specialization in Business Management or Retail is desirable
Must be available for frequent travel within the assigned territory
Active driver's license (CNH) and own vehicle are a plus
Intermediate to advanced Excel (indicator analysis, performance spreadsheets); Power BI
Experience with CRM, ERP and OMS (Order Management System) platforms
Practical knowledge of Google tools (Sheets, Drive, Gmail, etc.)

Benefits

Comp & perks

Local meal allowance (per company policy)
TotalPass membership
Health insurance
Dental insurance
Employee discount on group products (per company policy)
Incentive program based on targets and performance