Gruntwork

Technical Customer Success

• Own Post-Sales Customer Relationships
• Own the Customer Lifecycle: Act as the primary point of contact for strategic accounts, ensuring their success from onboarding to adoption, expansion, and renewal.
• Accountable for Net Retention: Own the renewals process. Partner with Sales to drive expansion opportunities and drive net retention.
• Drive Value Realization: Partner with customers to define success metrics, identify use cases, and deliver measurable outcomes using Gruntwork’s platform.
• Build Strategic Relationships: Develop trusted relationships with CTOs, VPs of Engineering, and DevOps leaders to understand their goals and align Gruntwork’s solutions to their needs. This includes leading strategic executive business reviews (EBRs/QBRs/CABs) to align on business outcomes, showcase ROI, and ensure long-term partnership growth.
• Create and manage a Customer Advisory Board: Facilitate the creation of a semi-annual CAB with our top customers.
• Own the Success function Back Office: Mitigate Risk, Shape Customer Success Strategy.
• Become a champion of Gruntwork's products: Be a Gruntwork Expert, Champion the Customer to the Company.

Technical Customer Success Manager