Technical Customer Success Manager

Gruntwork

Technical Customer Success Manager ensuring strategic customer success with Fortune 2000 companies. Driving customer relationships and shaping the future of DevOps solutions at Gruntwork.

Posted 6/24/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $155,000 - $200,000 per yearWebsite

Tech Stack

Tools & technologies

AWSAzureCloudGoogle Cloud PlatformSQLTerraform

About the role

Key responsibilities & impact

Own Post-Sales Customer Relationships
Own the Customer Lifecycle: Act as the primary point of contact for strategic accounts, ensuring their success from onboarding to adoption, expansion, and renewal.
Accountable for Net Retention: Own the renewals process. Partner with Sales to drive expansion opportunities and drive net retention.
Drive Value Realization: Partner with customers to define success metrics, identify use cases, and deliver measurable outcomes using Gruntwork’s platform.
Build Strategic Relationships: Develop trusted relationships with CTOs, VPs of Engineering, and DevOps leaders to understand their goals and align Gruntwork’s solutions to their needs. This includes leading strategic executive business reviews (EBRs/QBRs/CABs) to align on business outcomes, showcase ROI, and ensure long-term partnership growth.
Create and manage a Customer Advisory Board: Facilitate the creation of a semi-annual CAB with our top customers.
Own the Success function Back Office: Mitigate Risk, Shape Customer Success Strategy.
Become a champion of Gruntwork's products: Be a Gruntwork Expert, Champion the Customer to the Company.

Requirements

What you’ll need

6+ years of experience in customer success, account management, or technical consulting, with a proven track record of managing enterprise-level accounts in a SaaS or infrastructure-focused company.
Strategic Mindset: Ability to think strategically, identify growth opportunities, and develop long-term customer success plans.
Exceptional Communication Skills: Excellence in building trust and rapport with executive stakeholders and technical leaders both internally and externally.
Project Management Skills: Ability to define requirements to either improve internal success SOPs or operational capabilities, or for external PoCs/trials with customers.
Problem-Solving Skills: A proactive and solutions-oriented approach to addressing complex customer challenges.
Technical Expertise: Strong understanding of cloud infrastructure (AWS, Azure, GCP), DevOps practices, and infrastructure-as-code (IaC) tools like Terraform.
Detail Orientation: Consistent focus on the small things that can make a difference either to the customer, or in our internal processes.
Data-Driven Approach: Comfortable using data to track customer health, measure success, and inform strategic decisions.
Startup Compatible, Hands-On Attitude: Proven ability to roll up your sleeves and get your hands dirty, we want someone with a bias for action.
(Bonus) SQL Skills: Work with the team to use the data at our disposal and make it useful for customer success.

Benefits

Comp & perks

Commission-Based OTE: The more customers love Gruntwork, the more you’ll be rewarded.
Growth: Work in a fast-growing company with opportunities for professional development and career advancement.
True Work-Life Balance: 100% remote work in a high-trust environment (US & Canada time zones).
Uncapped Earnings Potential: Competitive base salary, performance-based bonuses, and above-market equity + progressive equity plan that can double your equity.
Full Company Support: 1:1 resourcing from Marketing, Sales, and Solutions Engineering teams.
Personal Budget: $1,000 USD monthly budget for wellness -- workspace, health, and learning.
Regular In-Person Meetups: Team gatherings in beautiful locations (Mexico City is up next!).
Profit-Sharing Bonus: Based on company performance.
Opportunity to Shape DevOps: Work alongside industry thought leaders to define the future of DevOps.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer successaccount managementtechnical consultingcloud infrastructureDevOps practicesinfrastructure-as-codeTerraformSQLproject managementdata analysis

Soft Skills

strategic mindsetexceptional communicationproblem-solvingdetail orientationdata-driven approachrelationship buildingproactive attitudehands-on attitudetrust buildingbias for action