Grubhub

Manager

• Manage a team of associates overseeing daily updates to a Salesforce CRM with 2M+ active restaurant records to maintain data hygiene and insight throughout the restaurant life-cycle
• Own the end-to-end implementation of territory strategies for Sales and Customer Success teams, translating company-wide strategy into actionable multi-layered geographic plans
• Develop templates and automate repeatable Salesforce record assignment processes to support our entire Merchant Network organization, partnering directly with engineering resources following proof-of-concept pilots
• Serve as a project manager for company-wide strategic initiatives in collaboration with Sales, Onboarding, and Customer Success teams to ensure alignment with high-level goals and KPIs
• Identify and implement process efficiencies within the commission operations function, focusing on automation, scalability, and accuracy
• Act as an internal consultant for business partners to optimize Salesforce functionality and provide visibility through custom dashboards and reporting
• Understand multiple systems and automations and curate strategic suggestions on how to improve overall tracking through systems
• Understand the complexity that powers data models that produce segments and tiers of business to target

Manager, Lead Management