Manager, Lead Management

Grubhub

Manager leading lead management and territory operations strategy for Grubhub's Revenue Strategy & Operations team. Driving high-impact initiatives to optimize restaurant coverage and data hygiene.

Posted 4/15/2026full-timeChicago • Illinois • 🇺🇸 United StatesSenior💰 $115,000 - $122,000 per yearWebsite

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Manage a team of associates overseeing daily updates to a Salesforce CRM with 2M+ active restaurant records to maintain data hygiene and insight throughout the restaurant life-cycle
Own the end-to-end implementation of territory strategies for Sales and Customer Success teams, translating company-wide strategy into actionable multi-layered geographic plans
Develop templates and automate repeatable Salesforce record assignment processes to support our entire Merchant Network organization, partnering directly with engineering resources following proof-of-concept pilots
Serve as a project manager for company-wide strategic initiatives in collaboration with Sales, Onboarding, and Customer Success teams to ensure alignment with high-level goals and KPIs
Identify and implement process efficiencies within the commission operations function, focusing on automation, scalability, and accuracy
Act as an internal consultant for business partners to optimize Salesforce functionality and provide visibility through custom dashboards and reporting
Understand multiple systems and automations and curate strategic suggestions on how to improve overall tracking through systems
Understand the complexity that powers data models that produce segments and tiers of business to target

Requirements

What you’ll need

Bachelor's degree in a quantitative field
Minimum of 5-8 years of experience in Revenue Operations, Sales Operations, or Lead Management
Proven experience managing a team of associates and overseeing large-scale Salesforce CRM data management
Experience with territory design and geographic planning software
Proven proficiency in data analysis, including advanced Excel skills and SQL fluency
Strong project management skills with the ability to coordinate across cross-functional stakeholders with competing objectives and without direct reporting structure influence, understanding their needs and translating them into operational execution
Excellent communication skills with the ability to act as a consultant to both strategic leadership and technical engineering teams
Exceptional attention to detail and a high degree of accuracy in data processing
Demonstrated ability to manage multiple priorities, work independently, and meet deadlines in a fast-paced, dynamic environment
Prior experience in process improvement and project management methodologies

Benefits

Comp & perks

competitive salary package including equity and 401K
multiple medical, dental, and vision plans to meet all of our employees' needs
many benefits and perks that are not listed

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Salesforce CRMdata analysisExcelSQLterritory designgeographic planning softwareprocess improvementproject management methodologiesautomationdata hygiene

Soft Skills

project managementcommunicationattention to detailindependencedeadline managementconsultative skillscross-functional coordinationstrategic thinkingproblem-solvingadaptability