GrowthX AI

Engagement Manager, Account Management

GrowthX AI

full-time

Posted on:

Location Type: Remote

Location: Anywhere in Europe

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About the role

  • Own customer onboarding through early delivery and conversion to long-term contracts.
  • Lead customer strategy across SEO, content, and AI visibility with a clear focus on outcomes.
  • Run weekly or bi-weekly customer meetings and manage all day-to-day communication.
  • Translate performance metrics (traffic, rankings, AI visibility, conversions) into clear business impact.
  • Partner with editors and specialists to ensure high-quality, on-time execution.
  • Remove blockers quickly and step in directly when execution needs hands-on leadership.
  • Identify renewal and expansion opportunities and advance those conversations in partnership with Account Directors.
  • Share learnings and patterns back with the team to improve playbooks and delivery at scale.
  • Operate effectively in a fast-paced, high-ambiguity environment where priorities evolve and speed matters.

Requirements

  • 4–7 years of experience in customer success, engagement management, account strategy, consulting, or agency delivery.
  • Strong background in SEO, content strategy, and performance-driven marketing.
  • Proven experience owning customer relationships and driving renewals or expansions.
  • Experience working with growth-stage or enterprise marketing teams.
  • Ability to manage multiple accounts and priorities without sacrificing quality.
Benefits
  • Fully Remote Work
  • Work from anywhere—your productivity, your space!
  • We do require an overlap with 8am to 12pm PT
  • We help set up your work environment to enable your best work.
  • Minimal meetings and async communication for deep focus
  • Ample Time Off
  • Enablement for you to recognize your countries holidays
  • We encourage you to take the time you need to recharge!
  • Professional Growth
  • We’re an AI forward culture and work environment - Learn all things AI!
  • Access to training, workshops & mentorship programs
  • Support for external conferences & industry events
  • Collaborative Culture
  • Open communication & feedback-driven environment.
  • Clear, concise communication is key to our success.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
SEOcontent strategyperformance-driven marketingcustomer onboardingaccount strategycustomer engagementmetrics analysisrenewal managementexpansion managementAI visibility
Soft Skills
leadershipcommunicationstrategic thinkingproblem-solvingcollaborationtime managementadaptabilitycustomer relationship managementteamworkexecution