GrowthX AI

Engagement Manager – Account Management

GrowthX AI

full-time

Posted on:

Location Type: Remote

Location: Brazil

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About the role

  • Own customer onboarding through early delivery and conversion to long-term contracts.
  • Lead customer strategy across SEO, content, and AI visibility with a clear focus on outcomes.
  • Run weekly or bi-weekly customer meetings and manage all day-to-day communication.
  • Translate performance metrics (traffic, rankings, AI visibility, conversions) into clear business impact.
  • Partner with editors and specialists to ensure high-quality, on-time execution.
  • Remove blockers quickly and step in directly when execution needs hands-on leadership.
  • Identify renewal and expansion opportunities and advance those conversations in partnership with Account Directors.
  • Share learnings and patterns back with the team to improve playbooks and delivery at scale.

Requirements

  • 4–7 years of experience in customer success, engagement management, account strategy, consulting, or agency delivery.
  • Strong background in SEO, content strategy, and performance-driven marketing.
  • Proven experience owning customer relationships and driving renewals or expansions.
  • Experience working with growth-stage or enterprise marketing teams.
  • Ability to manage multiple accounts and priorities without sacrificing quality.
  • Must be willing to work in EST hours.
Benefits
  • 🌍 Fully Remote Work
  • Ample Time Off
  • Professional Growth
  • Collaborative Culture
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
SEOcontent strategyperformance-driven marketingcustomer onboardingcustomer relationship managementaccount strategyconsultingdata analysismetrics translationAI visibility
Soft Skills
leadershipcommunicationstrategic thinkingproblem-solvingcollaborationtime managementadaptabilitycustomer engagementrelationship buildingteamwork