Growth Acceleration Partners

Strategic Account Manager – Nearshore Software Development

Growth Acceleration Partners

full-time

Posted on:

Location Type: Remote

Location: United States

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Job Level

SeniorLead

Tech Stack

Cloud

About the role

  • Serve as the primary commercial and strategic point of contact for a portfolio of GAP’s key North American customers, including technology, data, AI and Agentic transformation stakeholders.
  • Grow accounts profitably through upsell and cross-sell of GAP’s offerings, including nearshore software development, data and analytics, AI and Agentic transformation, cloud and application services.
  • Build and maintain strong, customer-centric relationships, positioning GAP as a strategic technology partner and trusted advisor on how to scale smarter with nearshore teams and AI and Agentic transformation–enabled solutions.
  • Lead commercial negotiations, renewals and expansions with client procurement and executive leadership, aligning deal structures to client value, outcomes and GAP margin targets.
  • Partner closely with GAP Delivery Directors and Engagement Managers to ensure timely, high-quality delivery, proactively managing expectations, risks and dependencies across teams and time zones.
  • Collaborate with new business sales to smoothly transition wins into long-term key accounts, shaping account plans and multi-year roadmaps.
  • Identify, validate and develop new opportunities within client organizations (business units, product lines, regions) and within active engagements, including pilots, PoCs and scaled delivery programs to drive expansion revenue.
  • Capture lessons learned from your portfolio and feed them back into GAP’s offerings, playbooks and Centers of Excellence in software, data and AI and Agentic transformation.
  • Generate referenceable customer success stories, testimonials and referrals that drive net-new business and support marketing and sales motions.
  • Support Delivery in resolving issues or escalations, aligning stakeholders and driving recovery plans that maintain trust and long-term partnership.
  • Forecast and track key account metrics such as revenue, contribution margin, CSAT, NPS and team utilization, using GAP’s CRM and reporting tools with high data quality.
  • Prepare and present executive-ready account plans and QBR/MBR materials summarizing results, roadmap, opportunities, risks and stakeholder sentiment.
  • Initiate and lead recurring business reviews with client and GAP stakeholders to provide visibility into value delivered, progress against goals and next-step growth initiatives.
  • Model GAP’s values: low ego, high accountability, growth mindset, and commitment to helping teammates and clients succeed.

Requirements

  • 8+ years of experience in key account management, client partner, or enterprise account roles, with at least 4 years in B2B software and/or IT services.
  • Proven track record in a B2B customer-facing role in IT services, consulting, or nearshore software development, focused on managing and growing enterprise or upper mid-market accounts.
  • Demonstrated ability to grow complex accounts while consistently meeting or exceeding revenue and margin targets.
  • Strong commercial acumen, able to understand client business models, technology roadmaps and industry-specific challenges, and translate them into GAP service opportunities.
  • Excellent communication skills, with the ability to present and influence at all levels of a client organization, including C-suite, product, technology and procurement.
  • Ability to manage multiple stakeholders and projects across several accounts, often with competing priorities, without sacrificing quality of customer experience or growth potential.
  • Financial literacy and comfort with pricing, budgeting and deal structuring for recurring services and project-based engagements.
  • Strong CRM discipline and proficiency with business applications such as Excel/Sheets, PowerPoint/Slides, Teams/Zoom/Meets, and LinkedIn Sales Navigator.
  • Equity, diversity and inclusiveness are central to your values, and you thrive in a collaborative, people-first culture.
  • Bachelor’s degree in Business, Marketing, Technology, or a related field; MBA or equivalent experience is a plus.
  • Comfortable working remotely as part of a geographically distributed team and engaging frequently with nearshore teams in Latin America.
  • Willing and able to travel across North America to client sites and occasionally to GAP offices and hubs in Latin America, as needed.
  • Fluent in written and spoken English.
  • Legally authorized to work in the United States. (Note: Immigration sponsorship is not available for this position now or in the future.)
Benefits
  • Competitive Healthcare Benefits - Medical, dental, and vision coverage
  • Generous Paid Time Off - Flexible vacation policy to support work-life balance
  • Remote Work Support - Company-provided laptop and equipment
  • Financial Wellness - 401(k) retirement plan, Life insurance (Basic, Voluntary & AD&D), Short-term & Long-term disability coverage
  • Family Support - Comprehensive family leave (Maternity, Paternity)
  • Professional Development - Training & development opportunities and direct mentorship from senior sales leadership
  • Performance Bonuses - Additional earning opportunities beyond base + commission
  • Wellness Resources - Supporting your overall well-being
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
key account managementclient partnerenterprise account managementB2B softwareIT servicescommercial acumenfinancial literacydeal structuringdata analyticsAI transformation
Soft Skills
communication skillsstakeholder managementcollaborationcustomer-centricinfluenceproblem-solvinggrowth mindsetaccountabilityrelationship buildingadaptability
Certifications
Bachelor’s degreeMBA