Growe

VIP Customer Support Representative

Growe

full-time

Posted on:

Location Type: Remote

Location: Poland

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Job Level

Junior

About the role

  • Analyze Chats/Emails/Calls processed by the VIP Customer Support Agents and VIP Account Managers;
  • Act as the main point of contact for assigned high-value clients;
  • Build and maintain strong, long-term relationships;
  • Handle inquiries, issues, and escalations for different brands within the company;
  • Adapt communication style and service standards according to each brand’s guidelines;
  • Maintain deep knowledge of each brand’s products, services, and promotions;
  • Demonstrate flexibility with schedules and workload;

Requirements

  • 0.5+ years of experience in customer support (preferably in the field of iGaming and/or VIP customer support);
  • English proficiency at an Intermediate level or higher;
  • Spanish proficiency at an Advanced level or higher;
  • Brazilian Portuguese proficiency at an Advanced level or higher;
  • Knowledge of sales principles and methods;
  • Able to maintain customer confidentiality.
Benefits
  • Provide personalised, high-quality support to VIP customers across multiple brands;
  • Meet KPIs related to response time, customer satisfaction, and retention.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer supportsales principlesiGaming
Soft Skills
relationship buildingcommunicationflexibilityadaptabilityconfidentiality