VIP Account Manager

Growe

full-time

Posted on: 2/3/2026

Location Type: Remote

✨ AI Apply

About the role

Focus on building strong relationships with high-value customers by understanding their needs, preferences, and gaming habits to offer personalized services;
Serve as the primary contact for VIP customers, ensuring timely and effective communication, and providing regular feedback, updates, and information on personalized offers and promotions;
Implement data-driven strategies to retain VIP customers, enhance their experience, and ensure brand loyalty through personalized promotional offers;
Accurately and effectively address customer issues, collaborating with internal departments to ensure quick problem resolution;
Use tools to monitor VIP activity, analyze trends, and identify opportunities for personalized engagement based on data-driven insights;
Work with various internal teams (VIP CRM, BI, Customer Support) to align VIP strategies with overall business objectives and provide feedback on product improvements;
Ensure all interactions with VIP customers comply with gaming regulations and company policies;
Track and maintain KPIs on a monthly and quarterly basis to ensure consistent personal and departmental performance.

1 + years of experience in Account Management, Customer Relationship roles, preferably in the iGaming industry;
Strong understanding of the iGaming and Sports betting market, would be preferred but not required;
Proficiency in using customer relationship management (CRM) software, communication software and other related tools would be a plus;
Regulatory compliance knowledge would be a plus as we work with sensitive information.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

data-driven strategiesKPI trackingcustomer relationship management

Soft Skills

relationship buildingcommunicationproblem resolutioncollaboration