Growe

Technical Support Agent

Growe

full-time

Posted on:

Location Type: Remote

Location: Remote • 🌎 Anywhere in the World

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Job Level

Mid-LevelSenior

Tech Stack

Grafana

About the role

  • Work closely with business units and technical teams to clarify requests and track task progress;
  • Monitor Grafana boards to assess system performance and detect potential issues;
  • Leverage OpenSearch/Elastic Search for diagnosing and conducting root cause analysis of incidents;
  • Record incidents in JSM/Jira in compliance with established workflows;
  • Handle support tickets, ensuring they are updated regularly and resolved promptly;
  • Escalate incidents when required, adhering to internal protocols;
  • Draft and deliver notifications about scheduled or unscheduled technical activities.

Requirements

  • Solid knowledge and experience with OpenSearch/Elastic Search and Grafana;
  • Proficiency in Atlassian Jira (ticket management);
  • Experience with PagerDuty or similar systems;
  • Familiarity with Rancher;
  • Experience with logging, managing, and resolving incidents;
  • Excellent level of English (verbal and written);
  • Experience with escalation procedures.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
OpenSearchElastic SearchGrafanaincident managementescalation procedures
Soft skills
communicationproblem-solvingcollaboration