Growe Talents

VIP Customer Support Representative

Growe Talents

full-time

Posted on:

Location Type: Remote

Location: Poland

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Job Level

Junior

About the role

  • Respond to customer queries via live chat or email regarding account issues, payments, games, bonuses, or platform navigation;
  • Clarify questions related to betting odds, how bets are settled, and how winnings are calculated;
  • Assist with issues related to deposits, withdrawals, and other payments;
  • Ensure that customers comply with regulatory requirements, such as age verification, responsible gambling limits, and local gambling laws;
  • Assist customers in setting limits for deposits, bets, or losses and provide resources for responsible gambling.

Requirements

  • 0.5+ years of experience in customer support (preferably in the field of iGaming and/or VIP customer support);
  • English proficiency at an Intermediate level or higher;
  • Proficient knowledge of customer service, and standard practices and procedures;
  • Knowledge of sales principles and methods;
  • Able to maintain customer confidentiality.
Benefits
  • Health & Wellness Focus;
  • Global Medical Coverage;
  • Growth Opportunities;
  • Benefits Programs (compensation for the gym/stomatology/psychological service & etc.);
  • Performance-Driven Rewards;
  • Dynamic Work Environment.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer supportpaymentsaccount issuesbetting oddsdepositswithdrawalsresponsible gambling
Soft Skills
communicationcustomer confidentialityproblem-solving