Growe Talents

Customer Service Representative

Growe Talents

full-time

Posted on:

Location Type: Remote

Location: Anywhere in Latin America

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About the role

  • Work with requests in chats and tickets, helping customers with difficulties that they faced and providing the best customer experience in Spanish;
  • Collaborate with other colleagues to improve customer service;
  • Identify customer's needs, clarify information, research every issue and provide solutions;
  • Follow internal procedures and guidelines to ensure consistent and high-quality support.

Requirements

  • Intermediate level of English (written and spoken);
  • Fluent Spanish speaker;
  • Previous experience with customer support;
  • Experience handling live chat and email interactions.
Benefits
  • Health & Wellness Focus
  • Global Medical Coverage
  • Growth Opportunities
  • Benefits Programs (compensation for the gym/stomatology/psychological service & etc.)
  • Performance-Driven Rewards
  • Dynamic Work Environment
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
customer experiencecollaborationproblem-solvingcommunicationresearchclarificationsupportcustomer service