Growe Talents

VIP Account Manager

Growe Talents

full-time

Posted on:

Location Type: Remote

Location: Anywhere in the World

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About the role

  • Focus on building strong relationships with high-value customers by understanding their needs, preferences, and gaming habits to offer personalized services;
  • Serve as the primary contact for VIP customers, ensuring timely and effective communication, and providing regular feedback, updates, and information on personalized offers and promotions;
  • Implement data-driven strategies to retain VIP customers, enhance their experience, and ensure brand loyalty through personalized promotional offers;
  • Accurately and effectively address customer issues, collaborating with internal departments to ensure quick problem resolution;
  • Use tools to monitor VIP activity, analyze trends, and identify opportunities for personalized engagement based on data-driven insights;
  • Work with various internal teams (VIP CRM, BI, Customer Support) to align VIP strategies with overall business objectives and provide feedback on product improvements;
  • Ensure all interactions with VIP customers comply with gaming regulations and company policies;
  • Track and maintain KPIs on a monthly and quarterly basis to ensure consistent personal and departmental performance.

Requirements

  • Proven experience in Account Management, Customer Relationship roles, preferably in the iGaming industry, would be preferred;
  • Strong understanding of the iGaming and Sports betting market, would be preferred but not required;
  • Understanding of iGaming Industry KPI metrics and terminology;
  • Analytical mindset with the ability to interpret data and trends;
  • Proficiency in using customer relationship management (CRM) software, communication software and other related tools would be a plus;
  • Regulatory compliance knowledge would be a plus as we work with sensitive information;
  • Upper-Intermediate English or higher (both written and spoken).
Benefits
  • Health & Wellness Focus
  • Global Medical Coverage
  • Growth Opportunities
  • Benefits Programs (compensation for the gym/stomatology/psychological service & etc.)
  • Performance-Driven Rewards
  • Dynamic Work Environment
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Account ManagementCustomer Relationship ManagementData AnalysisKPI TrackingRegulatory ComplianceAnalytical SkillsCustomer Engagement StrategiesProblem ResolutionPersonalized MarketingiGaming Industry Metrics
Soft Skills
Relationship BuildingEffective CommunicationCollaborationCustomer ServiceFeedback ProvisionAdaptabilityAttention to DetailStrategic ThinkingProblem SolvingCustomer Focus