Supervisor, Release of Information Operations
Grow Therapy
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $74,000 - $84,000 per year
About the role
- Lead day-to-day ROI and HIM operations, ensuring consistent execution against defined KPIs
- Monitor operational performance, backlog, turnaround times, and quality metrics
- Drive operational improvements within existing workflows to improve KPI performance
- Perform root-cause analysis on operational issues and escalate systemic findings with clear data and context
- Serve as a subject matter expert in behavioral health record privacy, HIPAA, and ROI best practices
- Manage task assignment and capacity planning across W-2 and contract team members
- Reinforce standard work, SOPs, and quality controls across daily operations
- Support internal and external audits, compliance reviews, and issue remediation
- Lead the operational execution of special projects and pilots
- Coordinate cross-functionally with RCM, Support, Tech, and Clinical Teams to implement
Requirements
- Experience: 4+ years of experience in ROI or HIM operations; behavioral health and multi-state experience preferred. Bonus if you’ve worked in high-growth or tech-enabled healthcare environments.
- Subject Matter Expertise: Strong working knowledge of HIPAA and behavioral health privacy requirements.
- People Leadership: Experience coaching, supporting, or supervising team members and reinforcing accountability.
- Operational Execution: Demonstrated ownership of KPIs, leveraging data to diagnose issues and execute targeted performance improvements.
- Problem-Solving: Able to identify operational bottlenecks, assess root causes, and implement practical solutions.
- Agile: You thrive in a fast-paced, evolving environments, and you’re able to pivot as new priorities emerge.
- Team Player: You’re collaborative by nature, relish in camaraderie and group wins, and are looked to by your colleagues as a steadfast partner and source of encouragement
Benefits
- Comprehensive Health Coverage: Medical, dental, and vision insurance, plus life and disability coverage.
- Parental Leave & Family Support: Up to 18 weeks paid leave and a new child stipend.
- Financial Wellness: 401(k) program and equity opportunities.
- Meals & Home Office Support: Stipends for home office setup and ongoing funds for meals, with tailored perks for both remote and in-office employees.
- Time Off to Recharge: Flexible PTO, 12 paid holidays, and a full winter break week.
- Wellness & Development: Annual stipends to put towards personal & professional growth.
- Mental & Physical Health Support: No-cost access to therapy through the Grow platform, weekly flexible hours for self-care (“Mental Health Mornings/Afternoons”) and memberships to leading wellness apps (such as One Medical, Headspace, and Talkspace).
- Extra Perks: Pet insurance discounts, commuter benefits, and global travel assistance.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
ROI operationsHIM operationsroot-cause analysisKPI performancedata analysisoperational improvementsquality metricstask assignmentcapacity planningcompliance reviews
Soft Skills
people leadershipcoachingproblem-solvingcollaborationaccountabilityadaptabilitycommunicationteamworksupporting team memberscamaraderie