Grow Therapy

Billing Support Specialist

Grow Therapy

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $24 per hour

Job Level

Junior

About the role

  • Troubleshoot and resolve issues Clients and Therapists raise via Phone and Live Chat.
  • Dig deep into problems in order to help identify root causes and work with our Product teams to improve the platform overall.
  • Assist and educate customers on the Grow Therapy platform, providing great customer service to our Clients and Therapists.
  • Serve as the customer's go-to resource and passionate advocate, ensuring both Clients and Therapists feel heard and supported throughout their journey with Grow Therapy.

Requirements

  • You have one year of experience with insurance across multiple commercial & government payers.
  • You have a strong knowledge of medical terminology, ICD-10/ CPT codes preferable in mental health.
  • You have experience working within Claim MD or Availty verifying benefits, reading EOB’s, and are able to comprehensively explain benefits to patients.
  • You have experience working within various payer portals.
  • You are self-motivated, eager to learn, and are comfortable with ambiguity / asynchronous communication.
  • You love problem solving; you’re naturally curious, especially about health tech.
  • Your work ethic is defined by kindness and empathy, prioritizing Customer Experience over everything else.
  • You are successful working independently and remotely, and adapt well to changing priorities and customer needs.
  • You are comfortable meeting quantitative metrics, including the number of conversations you work on per day.
  • You thrive working at a fast-paced startup, and you are excited about contributing to our startup’s growth.
  • Bonus points if bilingual (Spanish preferably).
Benefits
  • Comprehensive Health Coverage: Medical, dental, and vision insurance, plus life and disability coverage.
  • Parental Leave & Family Support: Up to 18 weeks paid leave and a new child stipend.
  • Financial Wellness: 401(k) program and equity opportunities.
  • Meals & Home Office Support: Stipends for home office setup and ongoing funds for meals, with tailored perks for both remote and in-office employees.
  • Time Off to Recharge: Flexible PTO, 12 paid holidays, and a full winter break week.
  • Wellness & Development: Annual stipends to put towards personal & professional growth.
  • Mental & Physical Health Support: No-cost access to therapy through the Grow platform, weekly flexible hours for self-care (“Mental Health Mornings/Afternoons”) and memberships to leading wellness apps (such as One Medical, Headspace, and Talkspace).
  • Extra Perks: Pet insurance discounts, commuter benefits, and global travel assistance.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
medical terminologyICD-10 codesCPT codesClaim MDAvailityEOB readingpayer portalsquantitative metricshealth tech
Soft Skills
problem solvingcuriositykindnessempathycustomer experienceself-motivatedadaptabilityindependencecommunication