Lead, coach, and develop a team of Ops Associates on the Credentialing and Enrollment Operations team
Oversee the design and implementation of payor builds or process improvements while protecting quality, compliance, and operational performance
Manage the roadmap for ongoing improvements to operational workflows
Work closely with the Manager of Credentialing Operations and the Manager of Enrollment Operations to identify process breakdowns, develop improvement plans, and implement solutions to resolve issues at scale
Constantly ideate on how we can continue to improve our systems so that our infrastructure continues to scale as we increase our provider count and payor network

Requirements

3+ years of experience leading strategic projects in healthcare (HealthTech / startup experience is a plus)
Experience managing a team
Are hyper focused on creating the most efficient processes and driving operational improvements with your team
Can solve problems by leveraging data analysis to identify the biggest opportunities, come up with hypotheses, and think about how to test out potential solutions
Have a strong track record of juggling multiple initiatives and clear ability to prioritize the highest leverage initiatives
Are highly organized and able to keep projects and priorities on track. PMP certification is a plus
Are comfortable with Excel / Sheets and have at least a basic understanding of SQL
Are experienced with no-code solutions such as Zapier, Workato, HubSpot, and/or API integrations.

Benefits

Comprehensive Health Coverage: Medical, dental, and vision insurance, plus life and disability coverage.
Parental Leave & Family Support: Up to 18 weeks paid leave and a new child stipend.
Financial Wellness: 401(k) program and equity opportunities.
Meals & Home Office Support: Stipends for home office setup and ongoing funds for meals, with tailored perks for both remote and in-office employees.
Time Off to Recharge: Flexible PTO, 12 paid holidays, and a full winter break week.
Wellness & Development: Annual stipends to put towards personal & professional growth.
Mental & Physical Health Support: No-cost access to therapy through the Grow platform, weekly flexible hours for self-care (“Mental Health Mornings/Afternoons”) and memberships to leading wellness apps (such as One Medical, Headspace, and Talkspace).
Extra Perks: Pet insurance discounts, commuter benefits, and global travel assistance.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

data analysisprocess improvementproject managementSQLno-code solutionsAPI integrations

Soft Skills

leadershipcoachingproblem-solvingorganizational skillsprioritization

Certifications

PMP certification