Groups Recover Together

Bilingual Care Coordinator

Groups Recover Together

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Salary

💰 $43,000 - $50,000 per year

Job Level

JuniorMid-Level

About the role

  • Deliver outstanding customer service to members, visitors, and community stakeholders via in-person interactions, phone, text message, email or video conferencing
  • Maintain the overall office, ensuring cleanliness, compliance with Health and Safety Standards, and welcoming members to the office
  • Ensure member compliance with provider attendance
  • Support counselors in managing in-person or virtual group meetings
  • Support members with their treatment: obtaining ROIs, submitting UDS, conducting medication counts
  • Support providers with medication and prescription adjustments for members
  • Maintain a shared caseload, coordinating with counselors, providers, and recovery support specialists to connect members with local resources and remove barriers to care
  • Support new members transitioning to their home care team and adapting to the Groups’ model
  • Link members to services, follow up on needs, and troubleshoot treatment-related issues (scheduling, pharmacy, prescriptions, care coordination)
  • Become an expert in community insurance, healthcare, and social services and facilitate access to community-based support systems
  • Conduct outreach and engagement efforts and collaborate with a multidisciplinary team to ensure quality, member-centered care
  • Assist members in goal-setting, care coordination, and treatment engagement
  • Maintain accurate, timely documentation in the electronic health record
  • Participate in required continuing education to uphold certification or licensure
  • Other duties as assigned

Requirements

  • Bilingual (Spanish) fluency (Candidate must be Bilingual - Spanish speaking)
  • High school diploma required
  • Additional minimal educational requirements vary by state: Bachelor’s degree in related field (Virginia and Tennessee); Associate’s degree with one year experience; or MHRT/C or Community Health Worker certification (Maine)
  • 2 years of relevant experience preferred (case management, care navigation, healthcare, administration or hospitality)
  • Ability to work evenings
  • Experience working with Electronic Medical Record (EMR) systems
  • Access to reliable internet and telephone services (50M download and 10M upload minimum) and strong WiFi signal if remote
  • Must meet pre-employment requirements/background screening (may include fingerprinting, drug testing, health screening, CPR/Basic First Aid)
  • Strong written and verbal communication skills
  • Ability to manage and prioritize tasks efficiently
  • Strong attention to detail and ability to manage confidential and highly sensitive information
  • Knowledge of member-centered care
  • Ability to identify necessary resources and services for members and coordinate provision of services
  • Familiarity with Google Docs, Sheets, Drive, Email, and ability to troubleshoot minor technological challenges
  • Ability to use discretion and work independently under general supervision
  • Ability to establish effective working relationships and maintain professional boundaries
  • Ability to support multiple Clinicians and Recovery Support Specialists