Customer Service Advisor
GROUPE JALLU-BERTHIER
full-time
Posted on:
Location Type: Office
Location: Saint-Maximin • France
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Job Level
About the role
- Ensure end-to-end customer relations (reception and follow-up)
- Schedule and prepare customer appointments for the after-sales/service department
- Prepare repair orders and work orders
- Proactively propose additional products and services (upselling)
- Act as a liaison between customers and the workshop teams
- Prepare repair estimates/quotes and manage customer files
- Issue invoices and handle payments
- Handover vehicles to customers
- Build customer loyalty through strong interpersonal skills
- Monitor quality and customer satisfaction indicators
- Promote the company and its full range of services
- Comply with and enforce hygiene and safety standards
- Ensure compliance with manufacturer-required quality standards
- Contribute to the dealership's brand image
Requirements
- Education: High school diploma (Bac) to a two-year post-secondary diploma (Bac+2) in commerce or automotive mechanics
- Previous successful experience as an after-sales customer advisor in the automotive/after-sales sector
- Comfortable with customers and proficient with computer tools/office software
Benefits
- Valid driver's license required
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
repair orderswork ordersrepair estimatesinvoicespaymentsupsellingcustomer file managementquality standards compliancehygiene standards compliance
Soft skills
interpersonal skillscustomer relationscustomer loyalty buildingcommunication skillscustomer satisfaction monitoring
Certifications
high school diplomapost-secondary diploma in commercepost-secondary diploma in automotive mechanics